At a Glance
- Tasks: Support quality campaigns and drive business growth in a fast-paced environment.
- Company: Join Epsilon, a global leader in data and technology for marketing.
- Benefits: Enjoy hybrid working, competitive pay, and endless career advancement opportunities.
- Other info: Be part of a people-centric culture that values innovation and collaboration.
- Why this job: Make an impact in digital advertising while collaborating with diverse teams.
- Qualifications: 1-2 years in account management or digital media; strong analytical and communication skills.
The predicted salary is between 36000 - 60000 £ per year.
This role is based in our London office at least 4 days per week.
How You’ll Make An Impact
Seeking a motivated Client Services Associate to support quality campaigns and business growth. Ideal for someone with early experience in digital marketing or account management, thriving in a fast‑paced commercial customer‑focused environment and eager to build expertise in digital advertising, client management, and AdTech strategy.
Work together win together: Report to the Director of Client Services and collaborate with Product, Creative, Technical, Analytics and Sales departments to align digital strategies with overall business strategy.
Innovate with purpose: Collaborate with Client Services and Sales to support reporting, billing and program health checks, driving revenue growth and gaining a deep understanding of AdTech and MarTech across Epsilon Business – Retail Media, Digital and Accelerate platforms.
Key Responsibilities
- Client Services Support: Partner with Commercial Leads to enable client strategies. Coordinate cross‑functional teams to keep projects on track. Create and maintain project timelines, ensuring key deadlines are met.
- Campaign Delivery & Reporting: Monitor ongoing campaign activity, flag optimisation opportunities and trends. Prepare client reporting on campaign performance and insights. Assist with end‑of‑campaign analysis, gathering findings for future actions. Maintain client promotions, aligning them with client marketing calendars and ensuring timely delivery.
- Strategy Enablement & Growth: Support the team’s work on developing and implementing long‑term, revenue‑generating strategies. Track and analyse internal business performance metrics. Stay up to date on digital behaviours, trends and guidelines to provide fresh insights to clients and the team.
- Client & Product Knowledge: Build strong internal working relationships through clear communication and reliable client support. Develop expertise in Epsilon products and services. Lead client strategy discussions by sharing observations and insights from campaign performance.
Who You Are
- Analytical with a knack for delving into data and identifying valuable patterns.
- Awareness of digital behaviour, marketing trends and customer journeys.
- Strong organisational skills, juggling multiple tasks and priorities.
- Customer‑first approach, passionate about growth.
- Clear and confident communication, written and verbal.
- Competence in Excel, Word, PowerPoint; familiarity with analytics tools such as Google Analytics.
- 1–2 years of experience in account management, project management or the digital media industry (preferred).
- Self‑starter attitude, eager to learn in a dynamic, fast‑paced environment.
Additional Information
Epsilon is a global data, technology and services company powering the marketing and advertising ecosystem. We process 400+ billion consumer actions daily using advanced AI and hold many patents for proprietary technology. Epsilon is recognised by Forrester, Adweek and the MRC; our workforce exceeds 9,000 employees worldwide.
Our Pillars
- People centricity – focus on employee well‑being in an environment where colleagues truly care for each other.
- Collaboration – work together, support one another and collectively achieve goals.
- Growth – endless opportunities for learning, development and career advancement.
- Innovation – drive progress through cutting‑edge solutions and forward‑thinking approaches.
- Flexibility – balance between work and personal life, encourage adaptability in problem‑solving.
Our Values
- Act with integrity.
- Work together to win together.
- Innovate with purpose.
- Respect all voices.
- Empower with accountability.
Benefits
Hybrid working opportunities, office located at the Iconic Television Centre, White City. Competitive compensation, extensive benefits package and endless opportunities to advance your career.
Diversity & Inclusion
Epsilon is committed to an inclusive and diverse workforce and is an equal opportunity employer. We offer reasonable adjustments for candidates throughout the application process.
Associate Client Services Manager employer: Epsilon
Epsilon is an exceptional employer, offering a dynamic work environment in the heart of London at the iconic Television Centre. With a strong focus on employee well-being, collaboration, and growth, we provide extensive opportunities for career advancement and professional development in the fast-paced digital marketing landscape. Our commitment to innovation and flexibility ensures that our team thrives while making a meaningful impact in the advertising ecosystem.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Client Services Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services, especially in AdTech and MarTech, so you can speak confidently about how you can contribute to their goals.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've used data to drive decisions in past roles. This will resonate well with the team looking for someone who can dive into campaign performance and insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Epsilon.
We think you need these skills to ace Associate Client Services Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Associate Client Services Manager role. Highlight any relevant digital marketing or account management experience, and don’t forget to showcase your analytical skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a great fit. Be sure to mention your eagerness to learn and grow in a fast-paced environment.
Showcase Your Communication Skills:Since clear communication is key in this role, make sure your application is well-written and free of errors. Use confident language and structure your thoughts clearly to demonstrate your ability to communicate effectively.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Epsilon
✨Know Your Digital Marketing Basics
Brush up on your digital marketing knowledge before the interview. Understand key concepts like AdTech, MarTech, and campaign performance metrics. This will help you speak confidently about how you can contribute to the team.
✨Showcase Your Organisational Skills
Be ready to discuss how you've managed multiple projects in the past. Use specific examples to illustrate your organisational skills and how you keep projects on track. This is crucial for the role, so make it a focal point in your answers.
✨Demonstrate Your Analytical Mindset
Prepare to talk about how you've used data to drive decisions in previous roles. Highlight any experience with analytics tools like Google Analytics, and be ready to share insights you've gained from analysing campaign performance.
✨Emphasise Collaboration and Communication
Since this role involves working with various teams, be sure to highlight your teamwork and communication skills. Share examples of how you've successfully collaborated with others to achieve common goals, showing that you're a true team player.
