At a Glance
- Tasks: Analyse and troubleshoot issues via phone, email, and remote support.
- Company: Join a dynamic team in Kettering with a focus on innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Other info: Be part of a supportive team that values creativity and initiative.
- Why this job: Make a real difference by solving problems and supporting users daily.
- Qualifications: Experience in a similar role with strong analytical and communication skills.
The predicted salary is between 30000 - 42000 £ per year.
Service desk Analyst required to join our team in Kettering. The successful candidate will be required to:
- Analyse and troubleshoot a variety of issues and requests via telephone, email, remote desktop support.
- Manage issues and requests across brand-facing and corporate systems.
- Work within defined SLAs for the above.
- Provide timely updates on issues and requests.
- Support defined prioritization, escalating issues where appropriate.
- Ensure all issues and requests are effectively tracked within issue tracking/management system.
- Update self-help documents, training material for new users.
- Research and resolve technical issues and provide technical solutions.
- Liaise with technical teams to manage new installations and updates.
- Implement licensee/member/employee on/off-boarding processes.
Skills, Knowledge and Experience Required
You should have solid experience in a similar role, excellent analytical, diagnostic skills along with attention to detail and organisational skills. In addition, you will require:
- Proactive and creative problem-solving approach.
- Strong sense of ownership, a can-do attitude.
- Excellent interpersonal, communications and presentation skills.
- Ability to generate respect and trust from staff and external customers.
- Strong team player, but equally good at taking initiative.
Service Desk Analyst in Kettering employer: EProp Services PLC
Join our dynamic team in Kettering as a Service Desk Analyst, where we prioritise employee growth and development in a supportive work culture. We offer competitive benefits, a collaborative environment, and opportunities to enhance your technical skills while making a meaningful impact on our brand-facing and corporate systems.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Kettering
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to troubleshooting and customer service. We all know that confidence is key, so role-play with a mate to nail those responses!
✨Tip Number 3
Show off your problem-solving skills during the interview. Share specific examples of how you've tackled issues in the past. This will demonstrate your proactive approach and ownership!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Desk Analyst in Kettering
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience relevant to the Service Desk Analyst role. Use keywords from the job description to show we’re looking for someone with solid analytical and diagnostic skills.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share specific examples of how you've tackled similar issues in the past and demonstrate your proactive problem-solving approach. We love a can-do attitude!
Show Off Your Communication Skills:Since this role involves liaising with both technical teams and customers, make sure your application reflects your excellent interpersonal and communication skills. We want to see how you can generate respect and trust!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at EProp Services PLC
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to service desk operations. Familiarise yourself with common issues and troubleshooting techniques, as well as the tools used in issue tracking and management systems. This will help you demonstrate your analytical and diagnostic skills during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenging issues in the past. Think about specific situations where you had to be proactive and creative in your problem-solving approach. This will highlight your ownership and can-do attitude, which are key traits for a Service Desk Analyst.
✨Communicate Clearly
Since this role involves liaising with both technical teams and customers, practice your communication skills. Be ready to explain complex technical concepts in simple terms. This will show that you have excellent interpersonal skills and can generate respect and trust from others.
✨Demonstrate Team Spirit
While being a strong team player is essential, also be prepared to discuss times when you've taken the initiative. Share examples that illustrate your ability to work collaboratively while also stepping up when needed. This balance is crucial for success in a service desk environment.
