At a Glance
- Tasks: Join a small team to design e-marketing materials and assist with online customer queries.
- Company: Exciting digital studio in Cambridge with a focus on innovation.
- Benefits: 25 days holiday, health insurance, and a chance to buy extra holiday days.
- Other info: Receive training through a Customer Service Apprenticeship and enjoy excellent career growth.
- Why this job: Gain hands-on experience in digital support while developing your IT and communication skills.
- Qualifications: Strong IT skills and attention to detail; SEO knowledge is a plus.
The predicted salary is between 800 - 1400 £ per month.
Digital Support Apprentice required in our Cambridge Studio. Working as part of a small team, the Apprentice would take part in:
- Ensuring the efficient design and delivery of e-marketing materials
- Dealing with general online customer queries and IT queries/issues, escalating where necessary
- Liaising with agents and internal contacts
- Building websites from agreed templates
- Maintaining records of calls and queries
- Training calls to agents on how to use our online platforms
The successful candidate will require excellent IT and communication skills as well as attention to detail. SEO knowledge and web template experience would be an advantage but is not essential.
In return we can offer:
- Training via a Customer Service Apprenticeship, depending on knowledge, skills and experience
- 25 days holiday plus bank holidays, increasing to 30 days per year by length of service
- Ability to purchase up to 5 additional days holiday, at certain points in the year
- Life Assurance x 4 salary
- Health Insurance or Cash Plan – level dependent on role
- Confidential Employee Assistance Helpline
Apprentice - Digital Support in Cambridge employer: EProp Services PLC
Join our dynamic team in the heart of Cambridge as a Digital Support Apprentice, where you'll gain invaluable experience in e-marketing and customer service. We pride ourselves on fostering a supportive work culture that prioritises employee growth through comprehensive training and development opportunities, alongside generous benefits such as 25 days holiday, health insurance, and life assurance. With a focus on collaboration and innovation, this role offers a unique chance to contribute to exciting projects while enjoying a balanced work-life environment.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice - Digital Support in Cambridge
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills match the role, especially your IT and communication skills. We want to see your passion shine through!
✨Tip Number 3
Show off your creativity! If you have any past projects or examples of your work, bring them along. This is your chance to demonstrate your ability to design and deliver e-marketing materials.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Apprentice - Digital Support in Cambridge
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your IT and communication skills in your application. We want to see how you can bring your unique talents to our team, so don’t hold back!
Tailor Your Application:Take a moment to customise your application for the Digital Support Apprentice role. Mention any relevant experience with e-marketing materials or customer queries to show us you’re the right fit.
Be Detail-Oriented:Attention to detail is key for this role. Double-check your application for any typos or errors before hitting send. We appreciate a polished submission!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Let’s get started!
How to prepare for a job interview at EProp Services PLC
✨Know Your Digital Stuff
Brush up on your IT skills and any relevant digital tools. Familiarise yourself with e-marketing materials and website templates, as these will likely come up in conversation. Showing that you have a grasp of these concepts will impress the interviewers.
✨Practice Your Communication Skills
Since the role involves dealing with customer queries, practice articulating your thoughts clearly. You might want to role-play common scenarios with a friend or family member to build confidence in handling questions and providing solutions.
✨Show Attention to Detail
Prepare to demonstrate your attention to detail during the interview. Bring examples of past work or projects where you’ve had to be meticulous. This could be anything from designing marketing materials to maintaining records—anything that showcases your ability to focus on the finer points.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team and the company culture. This shows your genuine interest in the role and helps you determine if it’s the right fit for you. Think about what you’d like to know about their approach to training and development.
