Epos Now is seeking a Customer Retention Agent to join our team in the UK. This role is 40 hours per week, Monday to Friday, 1:00pm–10:00pm UK time, with some weekend work (1 in 6 weekends).
You will focus on reducing churn, contacting at-risk customers, handling cancellations and billing queries, and promoting product value. You will be the first escalation point for complaints and work with the Customer Experience Team to resolve issues, while maintaining a high volume of outbound activity to
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Remote Customer Success & Retention Advisor employer: Epos Now
Epos Now is an exceptional employer that values innovation and collaboration, offering a dynamic remote work environment for the VP Finance role. With a strong focus on employee growth and development, we provide opportunities to lead impactful financial operations while enjoying a supportive culture that encourages creativity and excellence. Join us to be part of a forward-thinking team that prioritises your professional journey and well-being.
