Epos Now is seeking a Customer Retention Agent to help reduce churn and protect revenue. You will contact at-risk customers, handle cancellations and billing inquiries, and address complaints during UK afternoon hours to support our US customer base.
The role emphasizes confident negotiation, account management, and proactive outreach to reactivate accounts. Weekend rotation applies (1 in 6 weekends). Casual dress and pension benefits accompany the role.
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Remote Customer Retention Specialist - Uncapped Commission employer: Epos Now
Epos Now is an exceptional employer that values innovation and collaboration, offering a dynamic remote work environment for the VP Finance role. With a strong focus on employee growth and development, we provide opportunities to lead impactful financial operations while enjoying a supportive culture that encourages creativity and excellence. Join us to be part of a forward-thinking team that prioritises your professional journey and well-being.
