At a Glance
- Tasks: Drive revenue growth by managing customer accounts and building strong relationships.
- Company: Join a dynamic team at Epos Now, a leader in payments and fintech.
- Benefits: Enjoy competitive pay, career development, and a supportive work environment.
- Other info: Ideal for motivated individuals seeking to grow in a fast-paced industry.
- Why this job: Make a real impact by helping customers maximise their value with innovative products.
- Qualifications: Proven sales experience and strong relationship management skills required.
The predicted salary is between 38250 - 46750 £ per year.
Are you an experienced sales professional who enjoys building long-term customer relationships and driving commercial growth? We're looking for an Account Manager to join our Mid-Market team, taking ownership of a portfolio of customers ranging from 2m to 10m+ turnover. This is a sales role focused on retention, account growth and maximising customer value. You will be responsible for growing revenue across your portfolio through strategic account management, product adoption, upselling and cross-selling opportunities. You'll become a trusted commercial partner to your customers, understanding their business goals and helping them maximise the value of Epos Now's products and services.
What you'll be doing:
- Growing account revenue through upselling, cross-selling and product adoption
- Building strong relationships with key stakeholders and decision-makers
- Developing and maintaining strategic account plans
- Conducting Quarterly Business Reviews (QBRs) and Annual Reviews
- Driving adoption of Epos Now Payments and Embedded Finance products
- Identifying opportunities for customer growth and expansion
- Acting as the voice of the customer within Epos Now
- Maintaining accurate pipeline, account plans and customer activity within Salesforce
- Identifying and managing churn risks before they impact retention
- Working with Product, Service and Commercial teams to deliver exceptional customer outcomes
What we're looking for:
- Proven sales experience is essential
- Experience managing customer relationships and growing accounts
- Strong commercial awareness and negotiation skills
- Ability to identify opportunities and convert them into revenue
- Experience managing a sales pipeline and forecasting activity
- Excellent communication and stakeholder management skills
- Strong organisational and account planning skills
- Self-motivated, resilient and target driven
Desirable:
- Payments, Fintech or SaaS experience
- Salesforce experience
- Experience managing larger or multi-site customer accounts
- Knowledge of retail, hospitality or service industries
What success looks like:
- Growth in Net Dollar Retention across your portfolio
- Increased adoption of Epos Now Payments and Embedded Finance products
- Strong customer retention and engagement
- High-quality account planning and QBR delivery
- Strong NPS and customer satisfaction results
- Consistent delivery against commercial and growth targets
This role is ideal for experienced sales professionals looking to manage larger customer relationships while retaining a strong focus on revenue growth and commercial performance.
ð Internal Opportunity: Account Manager (Mid-Market) ð in Norwich employer: Epos Now
Join our dynamic team at the Norwich Head Office, where we prioritise innovation and collaboration in a supportive work environment. As a Staff Engineer, you will not only lead cutting-edge projects but also benefit from extensive professional development opportunities and a culture that values mentorship and knowledge sharing. With a focus on excellence and a commitment to employee growth, we offer a unique chance to make a meaningful impact in the Embedded Accountancy space.
StudySmarter Expert Advice🤫
We think this is how you could land ð Internal Opportunity: Account Manager (Mid-Market) ð in Norwich
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like ð Internal Opportunity: Account Manager (Mid-Market) ð at Epos Now, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Epos Now. Tailor your message to explain why you’re drawn to them and how you can contribute as a ð Internal Opportunity: Account Manager (Mid-Market) ð. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace ð Internal Opportunity: Account Manager (Mid-Market) ð in Norwich
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Epos Now:When writing your cover letter, make sure to tailor your message specifically for Epos Now. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Epos Now
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Epos Now that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Epos Now that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Epos Now’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
