As a customer support consultant, you will be helping new customers with post‑setup care. You will handle customer queries by phone, email and web chat, delivering an outstanding customer experience at every interaction. We are looking for confident communicators with a friendly attitude, ready to hit revenue and customer satisfaction targets. Staff coverage will span different countries (including the USA) with a rotating weekly shift pattern. Hours are 10:00 pm‑07:00 am or 11:00 pm‑08:00 am, with one shift every four Fridays and one shift every eight Saturdays.
Key Responsibilities
- Handle customer queries via telephone, email and web chat.
- Achieve revenue and customer satisfaction targets.
- Nurture meaningful customer relationships.
- Accurately record all information in the CRM.
- Deliver exceptional customer service.
Requirements & Desired Skills
- Great organization and attention to detail to manage your phone, diary and data systems. (Essential)
- Excellent communication skills across all mediums. (Essential)
- Resilience to bounce back from unhappy customers. (Essential)
- Empathy for customers and the ability to remain calm and professional. (Essential)
- Bachelor\'s degree required.
- Recent graduates ready to start a career with a market‑leading international technology company, proactive and driven to succeed and hit targets. (Essential)
About the Company
Epos Now is a market‑leading fintech business with an international presence in over 71 countries. As a cloud‑based payments and software provider, our mission is to make commerce accessible to everyone. We proudly deliver a top customer service experience to customers worldwide, with offices in the UK, USA and Australia. Every employee is supported with a personalized progression plan, and we are quickly expanding our customer service teams to support future growth – it’s an exciting time to join us!
You will start your career working with the service team. There will be a career pathway available to you – whether that is changing teams to Operations, Sales or Technology, plus the opportunity to relocate to one of our offices in the UK, Europe, USA or Australia.
Compensation & Benefits
- Salary starting at £23,795 per year.
- Night shift allowance of £2,400.00.
- Uncapped commission on top of salary.
- Career progression opportunities – philosophy of internal promotion.
- Company bonus scheme.
- 24/7 access to a health and well‑being online centre, with private medical and dental schemes.
- Collaborative company culture with regular team‑building events.
- Company pension.
- 20 days annual leave (increasing a day each year) plus bank holidays.
- Free onsite parking at the Norwich office.
- Employee discount.
- Referral program.
- On‑site parking.
Schedule & Working Hours
- Sunday to Thursday, with weekend availability.
- Rotating shift pattern: 10:00 pm‑07:00 am or 11:00 pm‑08:00 am.
- Work one shift every four Fridays and one shift every eight Saturdays.
Job Types: Full‑time, Permanent.
