After a period of sustained international growth, we are looking to strengthen our service department to support a growing customer base. Driving an inclusive company culture, we work closely with employees on their own personal development plans, aligning personal and business goals for shared success.
About the role:
A positive and confident communicator, with an excellent telephone manner, you will be the first interaction for many prospective customers looking for a tech-led solution to their challenges. As a member of the customer support team, you will play a key role in handling customer support calls to onboard new customers and resolve any queries timely and efficiently.
Responsibilities:
Deliver training for new customers as part of their onboarding processTake inbound customer support calls, answer webchats and ticketsProvide excellent customer service by phone, email, webchat and online user supportWhere appropriate, escalate and accurately record customer dataConduct remote trouble-shooting and training sessions with clientsDevelop and maintain an in-depth knowledge on all products and servicesWorking to call time and upselling targets, using a "soft sales" approach to proactively identify growth opportunities and attend to customer needsRequirements: The best candidate for this role would be;Driven and proactive - Can work independently and is determined to succeed (essential)Organised - Manage diary, phone and update systems with great attention to detail (essential)Resilient - Can bounce back from challenging customers, remaining calm and professional while dealing with volume calls (essential)Personable - Able to keep calm and show empathy for customers (essential)Tech-literate and knowledgeable - Have a basic understanding of Android, iOS and Windows Operating Systems, a basic knowledge or experience in using Google Suite, and an awareness of customer CRM systems and data input (preferred, not essential)DepartmentImplementationEmployment TypeFull-TimeMinimum ExperienceEntry-level
Locations
Customer Implementation Consultant in Norfolk, Norwich employer: Epos Now
Epos Now is an exceptional employer that values innovation and collaboration, offering a dynamic remote work environment for the VP Finance role. With a strong focus on employee growth and development, we provide opportunities to lead impactful financial operations while enjoying a supportive culture that encourages creativity and excellence. Join us to be part of a forward-thinking team that prioritises your professional journey and well-being.
