Epos Now is looking for a Customer Retention Agent to work 40 hours per week, Monday to Friday, 1pm-10pm UK time, supporting our US customer base. You will own cancellation queues, contact customers within 24 hours, and aim to reactivate accounts where possible.
Responsibilities include handling billing queries, complaints and maintaining strong relationships. Ideal candidates are confident negotiators with account-management experience, able to address detractor issues using Net Promoter Score
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Customer Retention & Success Specialist in Malton employer: Epos Now
Epos Now is an exceptional employer that values innovation and collaboration, offering a dynamic remote work environment for the VP Finance role. With a strong focus on employee growth and development, we provide opportunities to lead impactful financial operations while enjoying a supportive culture that encourages creativity and excellence. Join us to be part of a forward-thinking team that prioritises your professional journey and well-being.
