Epos Now in the United Kingdom is seeking a Customer Retention Agent to drive low churn and protect revenue. You will engage with US customers during UK hours, negotiate to keep accounts, and handle cancellations and billing questions. The role includes managing a cancellation queue and escalating issues where needed to the Experience Team.
Ideal candidates demonstrate account-management experience, strong communication, and a proactive mindset to reinforce the value of Epos Now products.
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Evening Customer Retention Specialist – US Accounts employer: Epos Now
Epos Now is an exceptional employer that values innovation and collaboration, offering a dynamic remote work environment for the VP Finance role. With a strong focus on employee growth and development, we provide opportunities to lead impactful financial operations while enjoying a supportive culture that encourages creativity and excellence. Join us to be part of a forward-thinking team that prioritises your professional journey and well-being.
