At a Glance
- Tasks: Onboard new customers and provide top-notch support via calls, webchats, and emails.
- Company: Join Epos Now, a fast-growing UK tech company transforming business experiences.
- Benefits: Enjoy 20 days holiday, discounts, pension scheme, and equity after one year.
- Other info: Exciting career progression opportunities and a supportive, inclusive culture await you.
- Why this job: Be the first point of contact for customers and help them succeed with innovative tech solutions.
- Qualifications: Strong communication skills, tech-savvy, and a proactive attitude are essential.
The predicted salary is between 36000 - 60000 £ per year.
After a period of sustained international growth, we are looking to strengthen our service department to support a growing customer base. Driving an inclusive company culture, we work closely with employees on their own personal development plans, aligning personal and business goals for shared success.About the role:A positive and confident communicator, with an excellent telephone manner, you will be the first interaction for many prospective customers looking for a tech-led solution to their challenges. As a member of the customer support team, you will play a key role in handling customer support calls to onboard new customers and resolve any queries timely and efficiently.Responsibilities:Deliver training for new customers as part of their onboarding processTake inbound customer support calls, answer webchats and ticketsProvide excellent customer service by phone, email, webchat and online user supportWhere appropriate, escalate and accurately record customer dataConduct remote trouble-shooting and training sessions with clientsDevelop and maintain an in-depth knowledge on all products and servicesWorking to call time and upselling targets, using a “soft sales” approach to proactively identify growth opportunities and attend to customer needsRequirements:The best candidate for this role would be;Driven and proactive - Can work independently and is determined to succeed (essential)Organised - Manage diary, phone and update systems with great attention to detail (essential)Resilient - Can bounce back from challenging customers, remaining calm and professional while dealing with volume calls (essential)Personable - Able to keep calm and show empathy for customers (essential)Tech-literate and knowledgeable - Have a basic understanding of Android, iOS and Windows Operating Systems, a basic knowledge or experience in using Google Suite, and an awareness of customer CRM systems and data input (preferred, not essential)DepartmentImplementationEmployment TypeFull-TimeMinimum ExperienceEntry-level
Customer Implementation Consultant in Norwich employer: Epos Now
Join our dynamic team at the Norwich Head Office, where we prioritise innovation and collaboration in a supportive work environment. As a Staff Engineer, you will not only lead cutting-edge projects but also benefit from extensive professional development opportunities and a culture that values mentorship and knowledge sharing. With a focus on excellence and a commitment to employee growth, we offer a unique chance to make a meaningful impact in the Embedded Accountancy space.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Implementation Consultant in Norwich
✨Tip Number 1
Get to know the company inside out! Research Epos Now's products and services, and understand their mission. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being confident and personable is key. Try role-playing with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Show off your tech-savviness! Brush up on your knowledge of Android, iOS, and Windows systems. Being able to discuss these confidently can set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our amazing team at Epos Now!
We think you need these skills to ace Customer Implementation Consultant in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Implementation Consultant role. Highlight relevant experience and skills that match what we’re looking for, like your communication skills and tech knowledge.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how you can contribute to our mission of making commerce accessible for everyone.
Show Off Your Personality:We love a personable approach! Don’t be afraid to let your personality shine through in your application. We want to see how you connect with customers and handle challenges.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the quickest way for us to see your application and get you on the path to joining our amazing team!
How to prepare for a job interview at Epos Now
✨Know Your Stuff
Make sure you have a solid understanding of Epos Now's products and services. Familiarise yourself with their point of sale solutions and embedded finance tools. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Communication Skills
As a Customer Implementation Consultant, you'll need to communicate effectively with customers. Practice answering common interview questions out loud, focusing on clarity and confidence. Consider doing mock interviews with friends or family to get comfortable with your delivery.
✨Show Your Problem-Solving Skills
Be prepared to discuss how you've handled challenging customer situations in the past. Think of specific examples where you resolved issues or provided excellent service. This will demonstrate your resilience and ability to stay calm under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows that you're engaged and serious about contributing to the company’s mission.
