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For Companies At a Glance
- Tasks: Lead and grow our mid-market strategy while building strong client relationships.
- Company: Join Epos Now, a global leader in cloud-based POS solutions.
- Benefits: Enjoy a competitive salary, car allowance, and 25 days annual leave.
- Why this job: Make a real impact in a fast-paced environment with a motivated team.
- Qualifications: Proven experience in account management and leadership within SaaS or tech.
- Other info: Be part of a dynamic company with great career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
At Epos Now we help businesses across the world thrive by providing smart, cloud-based POS and payment solutions. From hospitality to retail, our technology is designed to simplify operations, enhance customer experiences and drive growth. With 450+ employees globally and a strong presence in the UK, US and Australia, we are on a mission to empower merchants everywhere with the tools they need to succeed.
We are looking for an exceptional Head of Mid-Market to drive growth within one of Epos Now's most exciting strategic channels. This is a pivotal leadership role where you will:
- Shape and execute our mid-market strategy
- Build strong client relationships
- Maximise revenue through upsells and renewals
You will lead a high performing team, design scalable account management frameworks and deliver outstanding customer experiences that drive retention and Net Dollar Retention growth. If you thrive in a fast-paced, target driven environment and have a proven track record in account management and leadership within B2B tech or SaaS, this could be the role for you.
What you will be doing:
- Grow and retain our mid market customer base through strategic account management, renewals and upsells.
- Build and lead a motivated results driven team with clear KPIs and strong accountability.
- Drive NDR performance and reduce churn through proactive engagement.
- Foster strong client relationships.
- Maintain live dashboard and share performance insights across the business.
- Collaborate with other departments to remove blockers and elevate our proposition.
- Define and evolve the mid-market customer profile, ensuring we continuously improve.
What we are looking for:
- Proven experience in a senior account management and commercial leadership within a SaaS Fintech or tech sales environment.
- Success managing and growing mid market or enterprise accounts.
- Experienced people leader who can inspire, coach and drive performance.
- Strong understanding of account management and customer lifecycle optimisation.
- Used to working in a target-driven, fast paced sales and account management environment.
- Skilled at building cross-functional relationships that deliver outcomes.
You will be:
- Proficient in CRM (Salesforce would be advantageous).
- Analytical and data driven - using data to drive strategy.
- Commercially savvy - confident with forecasting, GTV and LTV metrics.
- Amazing at communication and stakeholder management.
- A strategic thinker who can turn vision into action.
- Motivated, proactive and results orientated.
- An inspirational leader, leading from the front.
What's on offer:
- Car allowance
- 25 days annual leave
- Birthday day off
- Employee Assistance Programme
- Long Service Awards
- Half year Awards
- Kudos
How to Apply:
If you think you have the skills and experience we are looking for, then we would love to hear from you. If we like what we see you will be invited to have a short call with our recruitment team, followed by a two stage interview process.
Head of Mid Market in Suffolk employer: Epos Now Group
Contact Detail:
Epos Now Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Mid Market in Suffolk
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company inside out, understand their products, and be ready to discuss how your experience aligns with their goals. We want you to shine, so practice common interview questions and have your own ready to ask too!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We recommend mentioning something specific from your conversation to remind them of your fit for the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of Mid Market in Suffolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Mid-Market role. Highlight your experience in account management and leadership within a SaaS or tech environment. We want to see how your skills align with our mission at Epos Now!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've driven growth and built strong client relationships in the past.
Showcase Your Data Skills: Since we're all about data-driven decisions, make sure to highlight your analytical skills. Mention any experience you have with CRM systems like Salesforce and how you've used data to inform your strategies.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at Epos Now Group
✨Know Your Numbers
As a Head of Mid-Market, you'll need to be comfortable with metrics like GTV and LTV. Brush up on these figures and be ready to discuss how you've used data to drive strategy in your previous roles. This shows you’re not just a people person but also a numbers whiz!
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach. Think of specific examples where you've inspired and motivated your team to achieve targets. Highlighting your ability to coach and drive performance will resonate well with the interviewers.
✨Client Relationship Mastery
Epos Now values strong client relationships, so come armed with stories that demonstrate your success in building and maintaining these connections. Discuss how you've maximised revenue through upsells and renewals in past roles.
✨Cross-Functional Collaboration
Be ready to explain how you've worked with other departments to overcome challenges and enhance customer experiences. Sharing examples of successful collaboration will show that you can elevate the company's proposition and drive results.
