Epos Now Group is seeking a Customer Retention Agent to support our US-hours for a Spanish-speaking customer base from Norwich. The role focuses on reducing churn, handling cancellations, and upselling opportunities while working a 1:00pm–10:00pm UK schedule, Monday to Friday with some weekends.
Base salary on offer is £26,436 with uncapped commission. You will engage with merchants to retain their service, manage cancellation queues within 24 hours, and leverage CRM data to enhance customer
Spanish-Speaking Retention Specialist (US Hours) in Norwich employer: Epos Now Group
Epos Now Group is an exceptional employer that fosters a dynamic and supportive work culture in Norwich, where employees are encouraged to grow their skills and advance their careers. With a focus on high-impact outreach, the company offers comprehensive training and development opportunities, ensuring that each team member can thrive in their role while contributing to meaningful B2B engagements.
