At a Glance
- Tasks: Resolve complex customer issues and lead investigations for continuous improvement.
- Company: Epos Now Group, a dynamic company focused on customer satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Join a collaborative culture that values your input and ideas.
- Why this job: Make a real difference in customer experiences while working with a passionate team.
- Qualifications: Experience in tier 2 support and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Epos Now Group is seeking a Tier 2 Product Operations Consultant based in Norwich, UK. This pivotal role will involve resolving complex customer issues regarding payments and platform functionality, ensuring customer satisfaction, and leading investigations for continuous improvement.
The ideal candidate should have a strong background in tier 2 support, excellent communication skills, and the ability to collaborate cross-functionally. Commitment to customer outcomes and the proven ability in payments troubleshooting is essential for success in this role.
Senior Product Operations & Escalation Specialist in Norwich employer: Epos Now Group
Epos Now Group is an exceptional employer that prioritises employee growth and satisfaction, offering a dynamic work culture in the heart of Norwich. With a strong commitment to customer outcomes, employees are encouraged to develop their skills through continuous training and collaboration across teams, making it a rewarding environment for those passionate about problem-solving and innovation in the payments sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Operations & Escalation Specialist in Norwich
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at Epos Now Group. A friendly chat can sometimes lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your tier 2 support skills. Think of real-life examples where you’ve resolved complex issues and how you’ve improved customer satisfaction. We want to hear your success stories!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Practice explaining technical concepts in simple terms, as this will demonstrate your ability to collaborate cross-functionally.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Product Operations & Escalation Specialist in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in tier 2 support and payments troubleshooting. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer satisfaction and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Your Communication Skills:Since this role involves collaboration across teams, make sure to highlight your communication skills in your application. We’re looking for someone who can articulate complex issues clearly, so give us examples of how you’ve done this before.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Epos Now Group
✨Know Your Product Inside Out
Make sure you’re familiar with the payment systems and platform functionalities that Epos Now Group uses. Brush up on common issues customers face and think about how you would resolve them. This will show your commitment to customer outcomes and your ability to troubleshoot effectively.
✨Showcase Your Communication Skills
During the interview, demonstrate your excellent communication skills by articulating your thoughts clearly and concisely. Practice explaining complex concepts in simple terms, as this is crucial for a role that involves cross-functional collaboration and resolving customer issues.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to describe how you would handle specific customer issues or escalations. Prepare examples from your past experience where you successfully resolved similar problems, highlighting your analytical skills and customer-focused approach.
✨Emphasise Continuous Improvement
Be ready to discuss how you’ve contributed to process improvements in previous roles. Share specific examples of how you identified issues and implemented solutions that enhanced customer satisfaction or operational efficiency, aligning with the company’s goal of continuous improvement.
