Epos Now Group in Norwich is seeking a Customer Retention Agent to reduce churn and safeguard revenue. You will contact at‑risk customers, negotiate renewals, and handle cancellations, billing enquiries and complaints.
The role offers a base salary of £26,436 with uncapped commission, 40 hours per week (Mon-Fri 9am-6pm) and weekend rotation. You will use our CRM to build relationships, hit retention KPIs and contribute to a positive customer experience.
Retention Specialist — Uncapped Commission & Career Growth in Norwich employer: Epos Now Group
Epos Now Group is an exceptional employer that fosters a dynamic and supportive work culture in Norwich, where employees are encouraged to grow their skills and advance their careers. With a focus on high-impact outreach, the company offers comprehensive training and development opportunities, ensuring that each team member can thrive in their role while contributing to meaningful B2B engagements.
