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- Tasks: Manage customer relationships and prevent cancellations to enhance retention.
- Company: Leading tech firm in Norwich with a focus on innovation.
- Benefits: Dynamic work environment with opportunities for growth and development.
- Why this job: Make a real difference in customer satisfaction and retention.
- Qualifications: Proven B2B customer service experience and strong communication skills.
- Other info: Join a team dedicated to improving customer experiences.
The predicted salary is between 28800 - 48000 £ per year.
A leading technology firm in Norwich is looking for experienced Renewals Specialists to enhance customer retention. The role involves managing cancellation queues and building strong customer relationships.
Candidates should have a proven record in B2B customer service and a proactive communication style. This position offers the chance to work in a dynamic environment focused on preventing churn and improving customer satisfaction.
Excellent organisational skills and relationship-building abilities are essential.
Renewals & Retention Specialist in Norwich employer: Epos Now Group
Contact Detail:
Epos Now Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals & Retention Specialist in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in customer service or retention roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their goals. Practise answering common questions, especially around customer retention strategies and relationship-building.
✨Tip Number 3
Show off your skills! If you have any relevant achievements in B2B customer service, be ready to share them. Use specific examples that highlight your proactive communication style and organisational skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Renewals & Retention Specialist in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in B2B customer service. We want to see how you've built strong relationships and tackled challenges in previous roles, so don’t hold back!
Show Off Your Communication Skills: Since proactive communication is key for this role, use your cover letter to demonstrate your style. Share examples of how you’ve effectively communicated with customers to enhance their experience.
Highlight Organisational Skills: In a dynamic environment like ours, being organised is crucial. Mention any tools or methods you use to stay on top of tasks and manage cancellation queues efficiently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Epos Now Group
✨Know Your Stuff
Before the interview, make sure you understand the company’s products and services inside out. Familiarise yourself with their customer retention strategies and think about how your experience in B2B customer service can contribute to their goals.
✨Showcase Your Communication Skills
Since the role requires proactive communication, prepare examples of how you've successfully managed customer relationships in the past. Be ready to discuss specific situations where your communication made a difference in retaining customers.
✨Demonstrate Organisational Skills
The ability to manage cancellation queues effectively is crucial. Bring examples of how you've organised your workload in previous roles, perhaps using tools or methods that helped you stay on top of tasks and improve customer satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the tools they use for managing customer relationships, or how success is measured in this role. This shows your genuine interest and helps you assess if it’s the right fit for you.
