At a Glance
- Tasks: Own the onboarding journey and improve customer experiences for thousands of businesses.
- Company: Epos Now, a leading provider of integrated POS and commerce solutions.
- Benefits: Competitive salary, collaborative team, and opportunities for professional growth.
- Other info: Join a dynamic team and innovate in the FinTech space.
- Why this job: Shape critical customer journeys and make a real impact from day one.
- Qualifications: 3+ years in product management, strong analytical skills, and agile experience.
The predicted salary is between 45000 - 55000 £ per year.
Location: Norwich
Epos Now powers over 100,000 businesses globally through integrated POS, payments and commerce solutions. We're looking for a Product Owner to take ownership of one of the most important parts of the customer journey: onboarding. From account creation and identity verification through to system configuration and activation, you'll help shape how merchants get up and running and realise value from day one. This role sits at the intersection of product, engineering, design, payments and operations. You'll use customer insight, behavioural data and commercial thinking to identify friction points, prioritise improvements and deliver experiences that help merchants start trading faster.
What You'll Do
- Own the Onboarding Journey
- Define and evolve the end-to-end onboarding experience
- Improve activation, setup and conversion across onboarding flows
- Balance customer experience, compliance requirements and business objectives
- Champion the voice of the customer throughout the product lifecycle
- Drive Product Discovery
- Identify customer problems through research and data analysis
- Conduct customer interviews and gather feedback from support and operational teams
- Analyse behavioural funnels and user journeys to uncover opportunities
- Validate solutions before development begins
- Lead Product Delivery
- Define product requirements, success metrics and priorities
- Partner closely with engineering and design teams
- Manage the product backlog and roadmap for onboarding initiatives
- Align stakeholders and ensure successful delivery of product improvements
- Use Data to Guide Decisions
- Track key onboarding and activation metrics
- Monitor customer behaviour and conversion performance
- Build visibility around onboarding KPIs and business impact
- Use insight to prioritise future investment
- Improve and Innovate
- Introduce best practices in onboarding, activation and customer experience
- Explore opportunities to automate and optimise journeys through AI and intelligent workflows
- Continuously improve experiences across payments, identity verification, hardware setup and platform configuration
What We're Looking For
Essential
- 3+ years' experience as a Product Owner, Product Manager or similar role
- Strong analytical and problem-solving skills
- Excellent stakeholder management and communication skills
- Experience working in agile product environments
- Ability to turn customer insight and data into clear product decisions
Desirable
- Experience owning onboarding, activation or customer lifecycle products
- Exposure to payments, FinTech, SaaS or commerce platforms
- Experience working with identity verification, compliance or KYC processes
Skills & Experience
- Product analytics tools such as Mixpanel, Amplitude, GA4 or similar
- Ability to work with data and perform basic to intermediate SQL analysis
- Experience with BI tools such as Looker, Power BI or Tableau
- Strong understanding of UX principles and customer journey mapping
- Familiarity with APIs, integrations and platform products
- Experience writing PRDs, user stories and success metrics
- Comfortable prioritising work using frameworks such as RICE or MoSCoW
Why Join Epos Now?
You'll have the opportunity to own a critical customer journey used by thousands of businesses around the world. Working alongside experienced product, engineering and commercial teams, you'll play a key role in shaping how customers experience the platform from their very first interaction. If you're passionate about building seamless customer experiences, solving complex problems and delivering measurable product outcomes, we'd love to hear from you.
Product Owner - Embedded Accounting in Norwich employer: Epos Now Group
Epos Now Group is an exceptional employer that fosters a dynamic and supportive work culture in Norwich, where employees are encouraged to grow their skills and advance their careers. With a focus on high-impact outreach, the company offers comprehensive training and development opportunities, ensuring that each team member can thrive in their role while contributing to meaningful B2B engagements.
