At a Glance
- Tasks: Lead and inspire contact centre teams to deliver exceptional customer experiences.
- Company: Epos Now Group, a dynamic company in Norwich focused on customer success.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Join a vibrant team dedicated to growth and innovation.
- Why this job: Make a real impact by driving performance and enhancing customer satisfaction.
- Qualifications: Proven experience in contact centre management and strong leadership skills.
The predicted salary is between 45091 - 45091 £ per year.
Epos Now Group in Norwich is seeking an experienced Contact Centre Manager to lead our Customer Success contact centre teams across retention, payments and collections. You will be responsible for the day-to-day running of the department, leading Team Leaders, driving performance and ensuring teams deliver excellent customer experiences while achieving key business targets.
This is a hands-on leadership role for someone who enjoys developing people, improving processes and using data to make informed decisions.
Head of Contact Centre — Customer Success & Growth in Norwich employer: Epos Now Group
Epos Now Group is an exceptional employer that fosters a dynamic and supportive work culture in Norwich, where employees are encouraged to grow their skills and advance their careers. With a focus on high-impact outreach, the company offers comprehensive training and development opportunities, ensuring that each team member can thrive in their role while contributing to meaningful B2B engagements.
