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For Companies At a Glance
- Tasks: Assist customers with queries via phone, email, and web chat.
- Company: Leading fintech company in Norwich with a dynamic culture.
- Benefits: Uncapped commission, career progression, pension, and wellness programs.
- Why this job: Join a supportive team and grow your career while helping others.
- Qualifications: Proactive, organized, empathetic, and strong communication skills.
- Other info: Inclusive work environment with great opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
A leading fintech company in Norwich is seeking a Customer Support Consultant. You will assist new customers, manage queries via phone, email, and web chat, and be rewarded with bonuses based on your performance.
Ideal candidates should be proactive, organized, and empathetic, with strong communication skills.
The role offers great benefits including:
- Career progression opportunities
- A company pension
- Wellness programs
Along with a dynamic and inclusive work environment.
Customer Support Pro – Uncapped Commission & Growth in Norwich employer: Epos Now Group
Contact Detail:
Epos Now Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Pro – Uncapped Commission & Growth in Norwich
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. Show them you’re not just another candidate, but someone who genuinely fits into their dynamic environment.
✨Tip Number 2
Practice your communication skills! Since this role is all about assisting customers, make sure you can articulate your thoughts clearly and empathetically. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can boost your chances of landing that Customer Support Consultant role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Support Pro – Uncapped Commission & Growth in Norwich
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique traits make you a great fit for our team.
Tailor Your Application: Make sure to customise your application for the Customer Support Pro role. Highlight your relevant experience and skills that match what we’re looking for, like your proactive approach and strong communication abilities.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Epos Now Group
✨Know the Company Inside Out
Before your interview, do some digging into the fintech company. Understand their products, values, and recent news. This will not only impress them but also help you tailor your answers to show how you can contribute to their goals.
✨Showcase Your Communication Skills
As a Customer Support Pro, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you effectively resolved customer queries or handled difficult situations.
✨Demonstrate Empathy and Proactivity
Prepare to discuss scenarios where you've shown empathy towards customers. Think of times when you went above and beyond to assist someone. This will highlight your proactive nature and ability to connect with clients, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, growth opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.