At a Glance
- Tasks: Help customers with queries via phone, email, and web chat while delivering exceptional service.
- Company: Join Epos Now, a leading fintech company with a global presence.
- Benefits: Enjoy competitive salary, bonuses, discounts, and career progression opportunities.
- Other info: Be part of a collaborative culture with regular team-building events.
- Why this job: Make a real impact by nurturing customer relationships in a dynamic environment.
- Qualifications: Proactive communicators with great organisation and empathy for customers.
The predicted salary is between 25396 - 27000 £ per year.
Pay £25,396.00-£27,000.00 per year
Location: Norwich
Company: Epos Now
Salary: Starting at £25,396 with uncapped commission.
About the job:
As a customer support consultant, you will be helping new customers with post‑set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly attitude, ready to hit their revenue and customer satisfaction targets. To ensure staff coverage to help all our customers across different countries (including USA), we have a rotating shift pattern for this role (which changes weekly), and you will be working from our Norwich office. The hours for these two shift patterns are 8.45am to 5.45pm, and 10am to 7pm, and you will be required to work one in every four Saturdays, and one in every eight Sundays.
What will you do?
- Handle customer queries via telephone calls, email and web chat.
- Achieve your targets for revenue and customer satisfaction.
- Nurture meaningful customer relationships.
- Accurately record all information in the CRM.
- Deliver exceptional customer service!
What do you get in return?
- Additional bonuses based on KPI's
- Career progression opportunities - our philosophy is to promote internally.
- Company bonus scheme.
- Exclusive retail, restaurants and travel discounts.
- Collaborative company culture with regular team building events.
- Company pension.
- 20 days annual leave (increasing a day each year), plus bank holidays.
What do you need to apply?
- Be proactive - you must be driven to succeed and hit your targets! (Essential)
- Great organisation and attention to detail to manage your phone, diary and data systems. (Essential)
- Excellent communication skills across all mediums. (Essential)
- Resilience to bounce back from unhappy customers. (Essential)
- Empathy for customers and the ability to remain calm and professional. (Essential)
What would make your application stand out:
- Have a good understanding of tech (Android, iOS, Windows) and experience using Google Suite. (Desirable)
- At least 1 year’s experience in hospitality, retail or contact centre work. (Desirable)
Why Epos Now…
Epos Now is a market‑leading fintech business with an international presence (71 countries and counting!). As a cloud‑based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone. We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia. Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - it’s an exciting time to join us!
What are the next steps?
Interviews for this role are starting immediately. Successful candidates will have a short screening call with our recruitment partner, RecruitmentJunky, before being invited for a face‑to‑face interview with a hiring manager at our Norwich office. Ready to begin your career with us? Apply now and submit your application online.
We care deeply about being inclusive. We encourage applications from people with diverse backgrounds and experiences.
Job Types: Full‑time, Permanent
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On‑site parking
- Referral programme
- Sick pay
Experience: Customer Service: 1 year (required)
Work authorisation: United Kingdom (required)
Work Location: In person
Customer support Consultant in Norwich employer: Epos Now Group
Epos Now Group is an exceptional employer that fosters a dynamic and supportive work culture in Norwich, where employees are encouraged to grow their skills and advance their careers. With a focus on high-impact outreach, the company offers comprehensive training and development opportunities, ensuring that each team member can thrive in their role while contributing to meaningful B2B engagements.
