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- Tasks: Minimise customer churn and enhance satisfaction through effective communication.
- Company: Leading fintech company focused on customer retention.
- Benefits: Base salary, uncapped commissions, discounts, and mental health support.
- Why this job: Make a real difference in customer experience while earning unlimited commissions.
- Qualifications: Strong negotiation skills and at least one year of customer retention experience.
- Other info: In-person role in Norwich with great career progression opportunities.
The predicted salary is between 28800 - 43200 £ per year.
A leading fintech company is searching for a Customer Retention Agent to minimize customer churn and enhance satisfaction. You will contact at-risk customers and manage cancellations while addressing billing inquiries. This role requires strong negotiation skills and a year of experience in customer retention.
Achieve career progression with a base salary and uncapped commissions. Benefits include discounts and mental health support. This is an in-person position in Norwich, England.
Customer Retention Pro - Uncapped Commission in Norwich employer: Epos Now Group
Contact Detail:
Epos Now Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Pro - Uncapped Commission in Norwich
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills before the interview. Role-play with a friend or use online resources to sharpen your techniques. Being able to demonstrate these skills can really set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Retention Pro - Uncapped Commission in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer retention. We want to see how you've tackled customer churn and improved satisfaction in previous roles. Use specific examples that showcase your negotiation skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about customer retention and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Relevant Experience: When filling out your application, focus on your past experiences that relate directly to the role. Highlight any achievements in managing cancellations or addressing billing inquiries. We’re looking for results-driven candidates!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Epos Now Group
✨Know Your Stuff
Before the interview, make sure you understand the fintech industry and the specific challenges related to customer retention. Brush up on common reasons for customer churn and think about how you can address these issues effectively.
✨Show Off Your Negotiation Skills
Since this role requires strong negotiation skills, prepare examples from your past experience where you've successfully retained customers or resolved conflicts. Be ready to role-play a scenario during the interview to demonstrate your approach.
✨Understand the Company Culture
Research the company’s values and culture. This will help you tailor your answers to show that you’re a good fit. Mention any relevant experiences that align with their mission, especially around enhancing customer satisfaction.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about their strategies for reducing churn or how they support employee development.