Epos Now Group in Norwich is hiring a Customer Retentions/Payment Saves Agent who speaks English and Spanish to join the retention team. You will speak with merchants considering cancellations, upsell, and renew contracts to protect revenue.
The role is full-time in Norwich, with 40 hours per week, some weekend work, and clear targets. Strong communication and a commercially minded approach are essential to succeed and progress within the company.
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Bilingual Retentions & Payments Specialist (Spanish/English) in Norwich employer: Epos Now Group
Epos Now Group is an exceptional employer that fosters a dynamic and supportive work culture in Norwich, where employees are encouraged to grow their skills and advance their careers. With a focus on high-impact outreach, the company offers comprehensive training and development opportunities, ensuring that each team member can thrive in their role while contributing to meaningful B2B engagements.
