Epos Now Group in Norwich is seeking a Customer Retention Agent - Bilingual (Spanish Speaking) to join our growing fintech team. You will engage with merchants who are considering cancelling, aiming to reduce churn and drive renewals while delivering excellent service.
You will negotiate, upsell, and cross-sell where appropriate, handling billing enquiries and customer feedback. This role is based in Norwich with a focus on retention and revenue growth.
Bilingual Customer Retention Specialist (Spanish) in Norwich employer: Epos Now Group
Epos Now Group is an exceptional employer that fosters a dynamic and supportive work culture in Norwich, where employees are encouraged to grow their skills and advance their careers. With a focus on high-impact outreach, the company offers comprehensive training and development opportunities, ensuring that each team member can thrive in their role while contributing to meaningful B2B engagements.
