At a Glance
- Tasks: Build relationships with customers and help them grow using Epos Now products.
- Company: Join a dynamic team at Epos Now, focused on customer success.
- Benefits: Develop your sales skills while enjoying a supportive work environment.
- Other info: Great opportunity for career advancement in a thriving industry.
- Why this job: Make a real impact by enhancing customer experiences and driving growth.
- Qualifications: Sales experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about building relationships, helping customers grow and spotting commercial opportunities? We're looking for a Junior Account Manager to join our Mid-Market team, supporting a portfolio of established customers and helping them maximise the value they receive from Epos Now products and services. This is an excellent opportunity for someone with sales experience looking to develop their commercial skills and take the next step in their career. We're also open to individuals earlier in their career who can demonstrate strong sales ability, commercial awareness and a passion for delivering great customer experiences.
What you'll be doing:
- Building strong relationships with Mid-Market customers
- Conducting Quarterly Business Reviews (QBRs) to understand customer goals, challenges and growth plans
- Identifying opportunities to increase product adoption and grow account value
- Driving awareness and adoption of Epos Now Payments and Embedded Finance products
- Creating and maintaining account plans for your customer portfolio
- Supporting customer retention and revenue growth through proactive account management
- Capturing customer feedback and working with internal teams to improve the customer experience
- Maintaining accurate customer activity, account plans and opportunities within Salesforce
What we're looking for:
- Sales experience with a proven ability to build relationships and identify opportunities
- Strong communication and presentation skills
- Commercially minded with a customer-first approach
- Organised and able to manage multiple priorities
- Confident using systems and maintaining accurate records
- Resilient, proactive and driven to achieve results
Desirable:
- Payments knowledge
- Experience working with retail, hospitality or service-based businesses
- Experience using Salesforce or similar CRM platforms
- Knowledge of Epos Now products and services
What success looks like:
- Growing and retaining customer accounts
- Delivering exceptional customer experiences
- Increasing adoption of Epos Now Payments and Embedded Finance products
- Completing meaningful QBRs and maintaining high-quality account plans
- Achieving strong customer satisfaction and NPS results
- Contributing to the continued growth of the Mid-Market team
If you're looking for an opportunity to develop your sales and account management skills while working with some of our most valuable customers, we'd love to hear from you!
🚀 Internal Opportunity: Junior Account Manager 🚀 in Norwich employer: Epos Now Group
Epos Now is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where collaboration and innovation thrive. As a Junior Account Manager in the Mid-Market team, you'll have the chance to build meaningful relationships with customers while enhancing your commercial skills in a supportive environment. With a focus on customer satisfaction and professional advancement, Epos Now provides a unique opportunity to contribute to the success of established clients and drive impactful results.
StudySmarter Expert Advice🤫
We think this is how you could land 🚀 Internal Opportunity: Junior Account Manager 🚀 in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand how you can help them grow and be ready to share your ideas on improving customer experiences.
✨Tip Number 3
Showcase your sales skills during interviews. Use examples from your past experiences to demonstrate how you've built relationships and identified opportunities to drive growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your enthusiasm for joining the team at Epos Now.
We think you need these skills to ace 🚀 Internal Opportunity: Junior Account Manager 🚀 in Norwich
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for building relationships and helping customers shine through. We want to see that you’re genuinely excited about the role and how you can contribute to our Mid-Market team!
Tailor Your Experience:Make sure to highlight any relevant sales experience or skills that align with what we’re looking for. Whether it’s your ability to identify opportunities or your knack for delivering great customer experiences, tailor your application to showcase these strengths.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and skills are easy to spot. This will help us quickly see why you’d be a great fit for the Junior Account Manager role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Epos Now Group
✨Know Your Customers
Before the interview, research the types of customers Epos Now serves, especially in the Mid-Market sector. Understand their needs and challenges so you can discuss how you would build strong relationships and help them grow.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you've successfully identified opportunities and built relationships. Be ready to discuss how you can apply these skills to drive awareness and adoption of Epos Now products.
✨Master the QBR Concept
Familiarise yourself with Quarterly Business Reviews (QBRs) and think about how you would conduct one. Consider what key metrics you would focus on and how you would tailor your approach to meet customer goals and challenges.
✨Be Proactive and Resilient
During the interview, demonstrate your proactive mindset and resilience. Share stories that highlight your ability to manage multiple priorities and achieve results, showing that you're driven to deliver exceptional customer experiences.
