At a Glance
- Tasks: Drive revenue growth by managing customer accounts and building strong relationships.
- Company: Join a dynamic team at Epos Now, a leader in payments and fintech.
- Benefits: Competitive salary, career development, and a vibrant work culture.
- Other info: Ideal for motivated individuals seeking to grow in a fast-paced environment.
- Why this job: Make a real impact by helping customers maximise their value with innovative products.
- Qualifications: Proven sales experience and strong relationship management skills required.
The predicted salary is between 40000 - 50000 £ per year.
Are you an experienced sales professional who enjoys building long-term customer relationships and driving commercial growth? We're looking for an Account Manager to join our Mid-Market team, taking ownership of a portfolio of customers ranging from £2m to £10m+ turnover. This is a sales role focused on retention, account growth and maximising customer value. You will be responsible for growing revenue across your portfolio through strategic account management, product adoption, upselling and cross-selling opportunities. You'll become a trusted commercial partner to your customers, understanding their business goals and helping them maximise the value of Epos Now's products and services.
What you'll be doing:
- Growing account revenue through upselling, cross-selling and product adoption
- Building strong relationships with key stakeholders and decision-makers
- Developing and maintaining strategic account plans
- Conducting Quarterly Business Reviews (QBRs) and Annual Reviews
- Driving adoption of Epos Now Payments and Embedded Finance products
- Identifying opportunities for customer growth and expansion
- Acting as the voice of the customer within Epos Now
- Maintaining accurate pipeline, account plans and customer activity within Salesforce
- Identifying and managing churn risks before they impact retention
- Working with Product, Service and Commercial teams to deliver exceptional customer outcomes
What we're looking for:
- Proven sales experience is essential
- Experience managing customer relationships and growing accounts
- Strong commercial awareness and negotiation skills
- Ability to identify opportunities and convert them into revenue
- Experience managing a sales pipeline and forecasting activity
- Excellent communication and stakeholder management skills
- Strong organisational and account planning skills
- Self-motivated, resilient and target driven
Desirable:
- Payments, Fintech or SaaS experience
- Salesforce experience
- Experience managing larger or multi-site customer accounts
- Knowledge of retail, hospitality or service industries
What success looks like:
- Growth in Net Dollar Retention across your portfolio
- Increased adoption of Epos Now Payments and Embedded Finance products
- Strong customer retention and engagement
- High-quality account planning and QBR delivery
- Strong NPS and customer satisfaction results
- Consistent delivery against commercial and growth targets
This role is ideal for experienced sales professionals looking to manage larger customer relationships while retaining a strong focus on revenue growth and commercial performance.
🚀 Internal Opportunity: Account Manager (Mid-Market) 🚀 in Norwich employer: Epos Now Group
Epos Now is an exceptional employer that fosters a dynamic and supportive work culture, perfect for sales professionals eager to make a significant impact. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, ensuring you can thrive in your role as an Account Manager. Located in a vibrant area, our team enjoys a collaborative environment where innovation is encouraged, and every contribution is valued, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land 🚀 Internal Opportunity: Account Manager (Mid-Market) 🚀 in Norwich
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer base and think about how you can add value. This will help you stand out as a candidate who’s genuinely interested and ready to contribute from day one.
✨Tip Number 3
Practice your pitch! Be ready to talk about your past successes in account management and how you’ve driven growth. Use specific examples that highlight your skills in upselling and cross-selling – this is what will impress potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are proactive and engaged. Plus, it gives you a chance to showcase your enthusiasm for joining our team at StudySmarter.
We think you need these skills to ace 🚀 Internal Opportunity: Account Manager (Mid-Market) 🚀 in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Account Manager role. Highlight your sales achievements, customer relationship management, and any relevant experience in payments or SaaS. We want to see how you can drive growth!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our needs. Share specific examples of how you've successfully managed accounts and driven revenue growth.
Showcase Your Communication Skills:As an Account Manager, strong communication is key. In your application, demonstrate your ability to engage with stakeholders and decision-makers. Use clear and concise language to convey your ideas and experiences effectively.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to review your application and get you on the path to joining our Mid-Market team!
How to prepare for a job interview at Epos Now Group
✨Know Your Numbers
Before the interview, brush up on your sales metrics and achievements. Be ready to discuss specific examples of how you've grown accounts or increased revenue in previous roles. This will show that you understand the importance of numbers in driving commercial growth.
✨Understand the Product Inside Out
Familiarise yourself with Epos Now's products and services, especially the Payments and Embedded Finance offerings. Being able to articulate how these can benefit potential customers will demonstrate your commitment and knowledge, making you a more attractive candidate.
✨Build Rapport with the Interviewers
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their experiences and the company culture. This not only shows your interest but also helps you gauge if this is the right fit for you.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage customer relationships. Prepare examples from your past where you've successfully navigated challenges, particularly in account management or upselling situations.
