At a Glance
- Tasks: Resolve complex customer issues and lead investigations for continuous improvement.
- Company: Epos Now Group, a dynamic company focused on customer satisfaction.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Join a collaborative culture in Norwich with great career advancement potential.
- Why this job: Make a real difference in customer experiences while working with a passionate team.
- Qualifications: Experience in tier 2 support and strong communication skills are essential.
The predicted salary is between 35000 - 45000 € per year.
Epos Now Group is seeking a Tier 2 Product Operations Consultant based in Norwich, UK. This pivotal role will involve resolving complex customer issues regarding payments and platform functionality, ensuring customer satisfaction, and leading investigations for continuous improvement.
The ideal candidate should have a strong background in tier 2 support, excellent communication skills, and the ability to collaborate cross-functionally. Commitment to customer outcomes and the proven ability in payments troubleshooting is essential for success in this role.
Senior Product Operations & Escalation Specialist in Norfolk employer: Epos Now Group
Epos Now Group is an exceptional employer that prioritises employee growth and satisfaction, offering a dynamic work culture in the heart of Norwich. With a strong commitment to customer outcomes, employees are encouraged to develop their skills through continuous training and collaboration across teams, making it a rewarding environment for those passionate about problem-solving and innovation in the payments sector.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Product Operations & Escalation Specialist in Norfolk
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at Epos Now Group. A friendly chat can sometimes lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your tier 2 support skills. Think of real-life examples where you’ve resolved complex issues and how you’ve improved customer satisfaction. We want to hear your success stories!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise. Practice explaining technical concepts in simple terms, as this will demonstrate your ability to collaborate cross-functionally.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Product Operations & Escalation Specialist in Norfolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in tier 2 support and payments troubleshooting. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer satisfaction and how you can contribute to our team. We love seeing genuine enthusiasm for the role.
Showcase Communication Skills:Since this role involves resolving complex issues, it’s crucial to demonstrate your excellent communication skills. We recommend including examples of how you've effectively communicated with customers or cross-functional teams in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Epos Now Group
✨Know Your Stuff
Make sure you brush up on your knowledge of tier 2 support and payments troubleshooting. Familiarise yourself with common issues that customers face and how to resolve them. This will show the interviewers that you’re not just a good communicator, but also someone who understands the technical side of things.
✨Showcase Your Communication Skills
Since this role involves resolving complex customer issues, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated with customers or cross-functional teams in the past. This will demonstrate your ability to collaborate and ensure customer satisfaction.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios where you had to troubleshoot a payment issue or lead an investigation. Think of a few examples from your previous experience that highlight your problem-solving skills and commitment to customer outcomes. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Research Epos Now Group
Take some time to learn about Epos Now Group and their products. Understanding their platform functionality and customer base will help you tailor your responses during the interview. It shows that you’re genuinely interested in the company and the role, which can set you apart from other candidates.
