At a Glance
- Tasks: Help customers with queries via phone, email, and web chat while delivering exceptional service.
- Company: Join Epos Now, a leading fintech company with a global presence in over 71 countries.
- Benefits: Starting salary of £26,436 plus night shift compensation and uncapped commission.
- Other info: Enjoy a collaborative culture with team-building events and a focus on internal promotions.
- Why this job: Kickstart your career with opportunities for growth and relocation across the UK, Europe, USA, or Australia.
- Qualifications: Proactive, organised, and excellent communication skills are essential.
The predicted salary is between 26436 - 28836 £ per year.
Ready to start a career with a market-leading international company? Are you a recent graduate who is ready to start a career with a market-leading international technology company? All great companies start with great customer service and at Epos Now we are no different. We are doing some exciting things and can offer you an exciting career.
You will start your career working with the service team, and if you choose there will be a career pathway available to you – whether that’s changing teams to Operations, Sales or Technology, plus the opportunity to relocate to one of our offices in the UK, Europe, USA or Australia. Epos Now is a market‑leading fintech business with an international presence in over 71 countries. As a cloud‑based payments and software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone. We proudly deliver a top customer‑service experience to our customers across the world, with offices in the UK, USA and Australia.
Every Epos Now employee is supported with a personalized progression plan, and we are quickly expanding our customer‑service teams to support future growth – it’s an exciting time to join us.
Salary: Starting at £26,436 an additional £2,400.00 as night shift compensation with uncapped commission.
About the job: As a customer support consultant, you will be helping new customers with post‑setup care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly attitude, ready to hit their revenue and customer satisfaction targets. To ensure staff coverage to help all our customers across different countries (including USA), we have a rotating shift pattern for this role (which changes weekly). The hours for these shifts will be 10:00 pm until 07:00 am / 11:00 pm until 08:00 am and you will be required to work one in every four Fridays, and one in every eight Saturdays.
What will you do?
- Handle customer queries via telephone calls, email and web chat.
- Achieve your targets for revenue and customer satisfaction.
- Nurture meaningful customer relationships.
- Accurately record all information in the CRM.
- Deliver exceptional customer service!
What do you get in return?
- Earn uncapped commission pay on top of your salary.
- Career progression opportunities – our philosophy is to promote internally.
- Company bonus scheme.
- 24/7 access to a health and well‑being online centre, with private medical and dental schemes.
- Collaborative company culture with regular team‑building events.
- Company pension.
- 20 days annual leave (increasing a day each year), plus bank holidays.
- Free onsite parking at Norwich office.
What do you need to apply?
- Be proactive – you must be driven to succeed and hit your targets! (Essential)
- Great organisation and attention to detail to manage your phone, diary and data systems. (Essential)
- Excellent communication skills across all mediums. (Essential)
- Resilience to bounce back from unhappy customers. (Essential)
- Empathy for customers and the ability to remain calm and professional. (Essential)
What are the next steps? Interviews for this role are starting immediately. Successful candidates will have a short screening call with our recruitment partner, RecruitmentJunky, before being invited for a face‑to‑face interview with a hiring manager at our Norwich office. Ready to begin your career with us? Apply now and submit your application online. We care deeply about being inclusive. We encourage applications from people with diverse backgrounds and experiences.
Customer Support Consultant - Nights in Manchester employer: Epos Now Group
Epos Now is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With a clear pathway for career progression across various teams and the opportunity to relocate internationally, employees are supported through personalised progression plans and enjoy benefits such as uncapped commission, a company bonus scheme, and access to health and well-being resources. Join us in our Norwich office and be part of a collaborative team that values your contributions while helping small businesses thrive globally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Consultant - Nights in Manchester
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Epos Now Group value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Epos Now Group a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Epos Now Group!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Epos Now Group.
We think you need these skills to ace Customer Support Consultant - Nights in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Epos Now Group!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Epos Now Group
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
