Head of Mid Market

Who we are

At Epos Now we help businesses across the world thrive by providing smart, cloud-based POS and payment solutions. From hospitality to retail, our technology is designed to simplify operations, enhance customer experiences and drive growth. With 450+ employees globally and a strong presence in the UK, US and Australia – we\’re on a mission to empower merchants everywhere with the tools they need to succeed.

The Opportunity

We\’re looking for an exceptional Head of Mid-Market to drive growth within one of Epos Now\’s most exciting strategic channels.

This is a pivotal leadership role where you\’ll:

Shape and execute our mid – market strategy

Build strong client relationships

Maximise revenue through upsells and renewals

You\’ll lead a high performing team, design scalable account management frameworks and deliver outstanding customer experiences that drive retention and Net Dollar Retention growth.

If you thrive in a fast-paced, target driven environment and have a proven track record in account management and leadership within B2B tech or SaaS, this could be the role for you.

What you\’ll be doing

• Grow and retain our mid market customer base through strategic account management, renewals and upsells.
• Build and lead a motivated results driven team with clear KPIs and strong accountability
• Drive NDR performance and reduce churn through proactive engagement
• Foster strong client relationships
• Maintain live dashboard and share performance insights across the business
• Collaborate with other departments to remove blockers and elevate our proposition
• Define and evolve the mid-market customer profile, ensuring we continuously improve

What we are looking for

• Proven experience in a senior account management and commercial leadership within a SaaS Fintech or tech sales environment
• Success managing and growing mid market or enterprise accounts
• Experienced people leader who can inspire, coach and drive performance
• Strong understanding of account management and customer lifecycle optimisation
• Used to working in a target -driven, fast paced sales and account management environment
• Skilled at building cross- functional relationships that deliver outcomes

Who we are looking for

You will be:

• Proficient in CRM (Salesforce would be advantageous)
• Analytical
• Data driven – using data to drive strategy
• Commercially savvy- confident with forecasting , GTV and LTV metrics
• Amazing at communication and stakeholder management
• A strategic thinker who can turn vision into action
• Motivated, proactive and results orientated
• An inspirational leader, leading from the front

What\’s on offer

• Car allowance
• 25 days annual leave
• Birthday day off
• Employee Assistance Programme
• Long Service Awards
• Half year Awards
• Kudos

How to Apply:

If you think you have the skills and experience we are looking for, then we would love to hear from you.

• If we like what we see you will be invited to have a short call with our recruitment team, followed by a two stage interview process.