Job title: Customer Retention Agent
Salary:
£26,436 with uncapped commission
40 hours per week: Monday to Friday 1pm-10pm (Some weekend working required- 1 in 6 weekends, either Saturday or Sunday)
About the role:
Customer success is the foundation of business success. As this company has been built on retaining customers for long periods of time, when a customer leaves - this company takes it personally.
As Customer Retention Agent, you will be responsible for maintaining a low level of customer churn and contacting customers at risk of churn or canceling in a timely manner.
This role is Monday to Friday, 1:00pm - 10:00pm (UK time), supporting our US customer base . These hours ensure we're available when our customers need us most.
Being a confident negotiator, experienced in
Remote Customer Retention Agent- US Hours in Halifax employer: Epos Now Group
Epos Now Group is an exceptional employer that fosters a dynamic and supportive work culture in Norwich, where employees are encouraged to grow their skills and advance their careers. With a focus on high-impact outreach, the company offers comprehensive training and development opportunities, ensuring that each team member can thrive in their role while contributing to meaningful B2B engagements.
