At a Glance
- Tasks: Lead and inspire contact centre teams to deliver exceptional customer experiences.
- Company: Epos Now Group, a dynamic company in Norwich focused on customer success.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Join a vibrant team dedicated to growth and innovation.
- Why this job: Make a real impact by driving performance and enhancing customer satisfaction.
- Qualifications: Proven experience in contact centre management and strong leadership skills.
The predicted salary is between 40582 - 49600 £ per year.
Epos Now Group in Norwich is seeking an experienced Contact Centre Manager to lead our Customer Success contact centre teams across retention, payments and collections. You will be responsible for the day-to-day running of the department, leading Team Leaders, driving performance and ensuring teams deliver excellent customer experiences while achieving key business targets.
This is a hands-on leadership role for someone who enjoys developing people, improving processes and using data to make informed decisions.
Head of Contact Centre — Customer Success & Growth in Norwich employer: Epos Now Group
Epos Now is an exceptional employer located in Norwich, offering a vibrant and collaborative work culture that prioritises employee growth and satisfaction. With a strong focus on internal promotions, competitive salaries, and a range of benefits including exclusive discounts and a company bonus scheme, Epos Now provides a supportive environment for customer support consultants to thrive while delivering outstanding service to clients worldwide.
