At a Glance
- Tasks: Help customers with queries via phone, email, and web chat while delivering outstanding service.
- Company: Join Epos Now, a leading fintech company with a global presence.
- Benefits: Enjoy competitive salary, bonuses, discounts, and career progression opportunities.
- Other info: Dynamic team culture with regular events and a focus on personal growth.
- Why this job: Make a real impact by nurturing customer relationships and achieving satisfaction targets.
- Qualifications: Proactive, organised, and excellent communicator with customer service experience.
The predicted salary is between 25396 - 27000 £ per year.
Pay £25,396.00-£27,000.00 per year
Location: Norwich
Company: Epos Now
Salary: Starting at £25,396 with uncapped commission.
About the job:
As a customer support consultant, you will be helping new customers with post‑set up care. You will be handling customer queries by phone, email and web chat, delivering outstanding customer experience at every interaction. We are looking for confident communicators who have a friendly attitude, ready to hit their revenue and customer satisfaction targets. To ensure staff coverage to help all our customers across different countries (including USA), we have a rotating shift pattern for this role (which changes weekly), and you will be working from our Norwich office. The hours for these two shift patterns are 8.45am to 5.45pm, and 10am to 7pm, and you will be required to work one in every four Saturdays, and one in every eight Sundays.
What will you do?
- Handle customer queries via telephone calls, email and web chat.
- Achieve your targets for revenue and customer satisfaction.
- Nurture meaningful customer relationships.
- Accurately record all information in the CRM.
- Deliver exceptional customer service!
What do you get in return?
- Additional bonuses based on KPI's
- Career progression opportunities - our philosophy is to promote internally.
- Company bonus scheme.
- Exclusive retail, restaurants and travel discounts.
- Collaborative company culture with regular team building events.
- Company pension.
- 20 days annual leave (increasing a day each year), plus bank holidays.
What do you need to apply?
- Be proactive - you must be driven to succeed and hit your targets! (Essential)
- Great organisation and attention to detail to manage your phone, diary and data systems. (Essential)
- Excellent communication skills across all mediums. (Essential)
- Resilience to bounce back from unhappy customers. (Essential)
- Empathy for customers and the ability to remain calm and professional. (Essential)
What would make your application stand out:
- Have a good understanding of tech (Android, iOS, Windows) and experience using Google Suite. (Desirable)
- At least 1 year’s experience in hospitality, retail or contact centre work. (Desirable)
Why Epos Now…
Epos Now is a market‑leading fintech business with an international presence (71 countries and counting!). As a cloud‑based payments and point of sale (POS) software provider, our passion is to help small businesses grow and thrive. In fact, our company mission is to make commerce accessible to everyone. We proudly deliver a top customer service experience to our customers across the world, with offices in the UK, USA and Australia. Every Epos Now employee is supported with a personalised progression plan, and we are quickly expanding our customer service teams to support future growth - it’s an exciting time to join us!
What are the next steps?
Interviews for this role are starting immediately. Successful candidates will have a short screening call with our recruitment partner, RecruitmentJunky, before being invited for a face‑to‑face interview with a hiring manager at our Norwich office. Ready to begin your career with us? Apply now and submit your application online. We care deeply about being inclusive. We encourage applications from people with diverse backgrounds and experiences.
Job Types: Full‑time, Permanent
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On‑site parking
- Referral programme
- Sick pay
Experience: Customer Service: 1 year (required)
Work authorisation: United Kingdom (required)
Work Location: In person
Customer support Consultant in Norwich employer: Epos Now Group
Epos Now is an exceptional employer located in Norwich, offering a vibrant and collaborative work culture that prioritises employee growth and satisfaction. With a strong focus on internal promotions, competitive salaries, and a range of benefits including exclusive discounts and a company bonus scheme, Epos Now provides a supportive environment for customer support consultants to thrive while delivering outstanding service to clients worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Customer support Consultant in Norwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Epos Now Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Epos Now Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer support Consultant in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Epos Now Group:Your cover letter is your chance to shine! Tell us why you want to work at Epos Now Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Epos Now Group!
How to prepare for a job interview at Epos Now Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
