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- Tasks: Be the go-to person for clients, managing relationships and ensuring their success with our software.
- Company: Join Epoq, a pioneering tech company transforming legal document creation.
- Benefits: Enjoy flexible working hours, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference by helping clients succeed and enhancing their experience with innovative technology.
- Qualifications: Experience in customer success or account management, strong organisational and communication skills.
- Other info: Dynamic role with a focus on client relationships and project management in a supportive team environment.
The predicted salary is between 36000 - 60000 £ per year.
The role involves being the primary point of contact for all Epoq clients, including review meetings, website change requests, helping clients increase usage of Epoq’s services, and ensuring client retention. Responsibilities include managing new customer onboarding, collaborating with clients on communications, managing client change requests, and dealing with operational issues.
Key tasks include:
- Acting as the primary contact for clients, managing relationships in all areas
- Using Epoq’s internal systems to facilitate activities
- Liaising with internal departments to ensure smooth onboarding and client satisfaction
- Project managing the onboarding of new clients
- Arranging review calls with clients and producing reports
- Acting as a point of escalation for clients
- Conducting educational webinars on Epoq’s services
- Providing cover for customer support when required
The ideal candidate will have experience in customer success/account management, strong IT skills, particularly in Excel, and excellent relationship-building skills. They should possess strong organisational skills, attention to detail, and the ability to manage multiple priorities effectively.
A passion for customer service and the ability to communicate well with various stakeholders is essential. The candidate should be able to work independently and take ownership of objectives.
Epoq's technology makes legal document creation accessible through document automation, allowing consumers and businesses in the UK to benefit from efficient legal solutions.
Client Services Manager (Customer Success / SAAS) employer: Epoq Legal UK
Contact Detail:
Epoq Legal UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Manager (Customer Success / SAAS)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their products, and think about how your experience aligns with their needs. We want you to walk in feeling confident and ready to show them why you’re the perfect fit for the Client Services Manager role.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to remind them of your great fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Client Services Manager (Customer Success / SAAS)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Services Manager. Highlight your experience in customer success and project management, and don’t forget to mention any software product experience you have. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you’ve successfully managed client relationships in the past. Be sure to connect your experiences to the key tasks mentioned in the job description.
Show Off Your Organisational Skills: Since this role requires excellent organisational skills, consider including examples of how you’ve managed multiple projects or client relationships simultaneously. We love seeing how you prioritise and time manage to get things done!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Epoq Legal UK
✨Know Your Client Success Basics
Before the interview, brush up on the fundamentals of customer success and account management. Be ready to discuss how you've retained clients in previous roles and share specific examples of your strategies. This will show that you understand the importance of client relationships.
✨Familiarise Yourself with Epoq’s Services
Take some time to explore Epoq’s offerings and understand how their technology works. Being able to speak knowledgeably about their services during the interview will demonstrate your genuine interest and help you connect your experience to their needs.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical client issues or manage change requests. Think through potential scenarios and how you would handle them, focusing on your organisational skills and ability to multi-task effectively.
✨Showcase Your Communication Skills
Since this role involves liaising with various departments and clients, be prepared to highlight your communication style. Share examples of how you've successfully communicated complex information to different audiences, ensuring clarity and understanding.