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For Companies At a Glance
- Tasks: Manage client communications and provide exceptional support in a veterinary setting.
- Company: Join CVS Vets, a leading veterinary group dedicated to pet care.
- Benefits: Enjoy competitive pay, generous leave, and staff discounts on services.
- Why this job: Make a real difference in the lives of pets and their owners every day.
- Qualifications: Previous receptionist experience; veterinary experience is a plus.
- Other info: Be part of a supportive team in a diverse and inclusive workplace.
The predicted salary is between 10 - 13 £ per hour.
Join Our Team as a Veterinary Client Care Coordinator! Are you ready to put pets first? At CVS Vets, we make pets a priority every day! We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of an Evening Veterinary Client Care Coordinator at our Woodlands Veterinary Clinic.
Role Details
- Location: Based at our Brockworth site - Green Street, Brockworth, Gloucester, GL3 4LS
- Contract: Permanent
- Hours: 15 hours per week
- Shift Pattern: Monday – Friday working 15:00 – 18:00 and a 1:6 share in the Saturday rota
Discover Our Practice
Get a glimpse of what makes us special: Woodlands Vets in Cheltenham, Gloucestershire.
About CVS Vets
Joining a CVS Vets-owned practice is more than just starting a job—it’s the beginning of a rewarding career with one of the UK’s leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do. With a network of over 500 practices and more than 8,000 devoted professionals, you’ll become part of a supportive community focused on one goal: putting pets first.
If you’re looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.
About the Role
- Manage Communication: Handle incoming calls and schedule appointments efficiently
- Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
- Client Reception: Greet and register new clients, ensuring a warm welcome
- Insurance Management: Process and manage insurance forms adeptly
- Medication Distribution: Dispense medications as required
- Financial Transactions: Process payments accurately and efficiently
- Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
- System Utilisation: Organise patients using the in-house system efficiently
- Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
- Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
- Client Care: Above all, ensure that every client feels welcomed and valued at our practice
Who We’re Looking For
- Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
- Resilience and the ability to handle emotional situations with grace
- Strong communication skills paired with genuine empathy
- Outstanding customer service skills and experience with the public
- Positive attitude and superior teamwork abilities
- Proficiency in Microsoft Office and database systems
Our Offer to You
We understand that benefits matter. Here are just a few of the perks you’ll enjoy:
- Competitive salary aligned with the National Minimum Wage (effective 1 April 2025)
- Generous 5-week annual leave plus Bank Holidays (pro rata)
- A collaborative and supportive team environment
- Staff discounts on veterinary services and products
- Access to our Employee Assistance Programme and over 400 Mental Health First-Aiders
- And so much more!
CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best. We’re committed to building a workforce that reflects the diverse communities we serve.
Ready to join us? Click the 'Apply Now' button below.
Please note: We can only accept applications from candidates with the Right to Work in the UK, as we are unable to offer visa sponsorship for clinical support roles due to Home Office criteria.
Evening Veterinary Client Care Coordinator in Tewkesbury employer: Eponaequinevets
Contact Detail:
Eponaequinevets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Veterinary Client Care Coordinator in Tewkesbury
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on CVS Vets and their mission. This will help you connect with the team and show that you're genuinely interested in putting pets first.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your experience and demonstrate your outstanding customer service skills.
✨Tip Number 3
Show your passion for animals! During the interview, share personal stories about your love for pets and how you've handled emotional situations in the past. This will highlight your empathy and resilience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our supportive community at CVS Vets.
We think you need these skills to ace Evening Veterinary Client Care Coordinator in Tewkesbury
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Share any relevant experiences you have with pets or in a veterinary setting to show us that you're the perfect fit for our team.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Evening Veterinary Client Care Coordinator role. Highlight your previous receptionist experience and any customer service skills that align with what we’re looking for.
Be Professional Yet Personable: In your written application, strike a balance between professionalism and warmth. We want to see your ability to connect with clients, so don’t hesitate to showcase your communication skills and empathy.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity at CVS Vets!
How to prepare for a job interview at Eponaequinevets
✨Know Your Stuff About Pets
Brush up on your knowledge of common pet issues and care practices. Being able to discuss specific scenarios or share your experiences with animals will show your passion and understanding of the role.
✨Practice Your Communication Skills
Since you'll be handling client interactions, practice how you would greet clients and respond to their queries. Role-playing with a friend can help you feel more confident and articulate during the actual interview.
✨Show Empathy and Resilience
Prepare examples of how you've handled emotional situations in the past. This role requires a lot of empathy, so demonstrating your ability to support clients during tough times will set you apart.
✨Familiarise Yourself with the Practice
Take some time to research CVS Vets and their mission. Understanding their values and what makes them unique will allow you to tailor your answers and show that you're genuinely interested in being part of their team.