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- Tasks: Join us as a Veterinary Receptionist, handling calls, bookings, and providing a warm welcome to pet owners.
- Company: CVS Group plc is a leading veterinary services provider in the UK, dedicated to animal care.
- Benefits: Enjoy competitive pay, generous leave, staff discounts, and a supportive team environment.
- Why this job: Make a difference in pets' lives while developing your career in a passionate, inclusive workplace.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus. Strong communication skills required.
- Other info: Opportunities for career advancement through our structured Receptionist Careers Pathway.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about making pets a priority? Here at CVS, so are we!
We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Carrick Veterinary Group.
Location: To be based across our 3 sites – Barlborough, Chesterfield and Mansfield
Contract: Permanent
Hours: 38.5 hours per week
Shift Pattern: Monday – Friday between 08.30 – 19.00 with a share in the Saturday 08.30 – 12.30 or 08.30 – 17.00 rota (depending on site)
About Carrick Veterinary Group – Barlborough, Chesterfield and Mansfield:
Take a look at the practices here:
Carrick Vets, Chesterfield | The Vet Collection
Carrick Vets, Barlborough | The Vet Collection
Carrick Vets, Mansfield | The Vet Collection
About CVS:
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories and e-commerce division.
Our success is derived from the passion our people have for animals and for making pets a priority, it\’s what is at the heart of our work, every day.
Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK:CVS Ode to Veterinary Professionals
About the role:
Day-to-day duties of the role will include:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
What we\’re looking for in our Veterinary Receptionist:
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you:
We know that benefits are key and that your personal benefits priorities will differ from others, so please see some of what we offer below:
- Salary in line with the National Living Wage (as of 1 April 2025)
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders
- and lots more!
Or, if easier, you can find a full list by clicking here: CVS | What We Offer
Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.
For more information, take a look at our pathway here: CVS | Receptionist Career Pathway
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best.
We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
To apply for this position please click the \’Apply Now\’ button below.
#J-18808-Ljbffr
Receptionist employer: Eponaequinevets
Contact Detail:
Eponaequinevets Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the specific services offered by Carrick Veterinary Group. Understanding their practices and values will help you connect better during interviews and show your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience, especially in high-pressure situations. Being able to demonstrate how you've handled difficult interactions can set you apart from other candidates.
✨Tip Number 3
Prepare for potential scenario-based questions that may arise during the interview. Think about how you would handle emotional situations with pet owners, as empathy is crucial in this role.
✨Tip Number 4
Network with current or former employees of CVS if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach to the interview.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Veterinary Receptionist position. Understand the key responsibilities and required skills, such as excellent communication and customer service abilities.
Tailor Your CV: Customise your CV to highlight relevant experience, especially any previous receptionist roles or customer service positions. Emphasise your passion for animals and any veterinary experience you may have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Carrick Veterinary Group and how your skills align with their values.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Eponaequinevets
✨Show Your Passion for Animals
Make sure to express your enthusiasm for working with pets during the interview. Share any personal experiences you have with animals, whether it's volunteering at a shelter or caring for your own pets. This will demonstrate that you align with the company's values.
✨Highlight Your Customer Service Skills
As a Veterinary Receptionist, excellent customer service is crucial. Prepare examples of how you've successfully handled difficult situations or provided exceptional service in previous roles. This will show that you can maintain a warm and welcoming atmosphere for clients.
✨Demonstrate Strong Communication Abilities
Effective communication is key in this role. Be ready to discuss how you manage phone calls, emails, and face-to-face interactions. Practice articulating your thoughts clearly and empathetically, as this will be essential when dealing with clients and their pets.
✨Familiarise Yourself with the Company
Research Carrick Veterinary Group and CVS before your interview. Understand their mission, values, and the services they offer. Being knowledgeable about the company will not only impress your interviewers but also help you tailor your responses to fit their culture.