At a Glance
- Tasks: Deliver exceptional customer service and support colleagues with their queries.
- Company: Join EPM, an award-winning education services business with a people-first approach.
- Benefits: Enjoy 25 days' leave, gym discounts, healthcare benefits, and more.
- Other info: Dynamic environment with opportunities for personal and professional development.
- Why this job: Be part of a caring team that values your contributions and growth.
- Qualifications: Strong customer service skills and a proactive attitude are essential.
The predicted salary is between 20700 - 25300 £ per year.
Are you passionate about delivering exceptional customer service? We’re looking for a Customer Service Co-ordinator to join our friendly and growing team in Huntingdon. This is a fantastic opportunity for someone with strong customer service and administration experience who enjoys being the person people can rely on. You’ll be one of the first points of contact for EPM, helping customers and colleagues with their queries, resolving issues where possible, and making sure every interaction is handled professionally and with a personal touch.
About EPM: We’re EPM – an award-winning education services business with over 30 years’ experience supporting schools and trusts across the UK. With more than 200 colleagues supporting over 2,350 schools and trusts nationwide, we’re growing rapidly, but our people-first approach remains at the heart of everything we do. We believe that when we look after our people, they’re able to deliver the very best service to our customers. That’s why we create an environment where people are encouraged to build their confidence, develop their talents and genuinely enjoy coming to work.
What will you be doing? As a Customer Service Co-ordinator, you’ll play an important role in delivering an outstanding customer experience across EPM. Your responsibilities will include:
- Acting as a first point of contact for customer and internal enquiries via telephone and email
- Managing the customer service inbox and client communication platform, ensuring queries are responded to within agreed SLAs
- Taking ownership of customer issues and proactively seeing them through to resolution
- Liaising with teams across EPM, including operational, payroll, HR and technical teams
- Supporting the wider EPM team with administration and operational tasks
What are we looking for? We’re looking for someone who is organised, approachable and genuinely cares about providing great customer service. You'll ideally have:
- Excellent customer service and communication skills
- Strong attention to detail and accuracy
- Excellent organisational and time-management skills
- The ability to remain calm and resilient in a busy, fast-paced environment
- The ability to work collaboratively with different teams
- A proactive approach and a willingness to take ownership and find solutions
Previous experience in a customer-focused role is desirable, as is experience using ticketing or customer communication systems.
Why join EPM? At EPM, we’re proud to be different. Our colleagues bring their brilliant selves to work every day, and we want everyone to have the opportunity to shine. We don’t believe in office politics or “that’s not my job”. Instead, we support each other, take ownership and work together to deliver great things. As part of the EPM team, you’ll have access to a range of benefits, including:
- 25 days’ annual leave
- Gym membership discount
- Healthcare benefits
- Childcare vouchers
- Pension contributions
- …and more.
Most importantly, you’ll be joining a team that genuinely cares about what they do, the customers they support and the people they work alongside. Ready to join us? If you’re a confident, organised and customer-focused individual looking for your next opportunity, we’d love to hear from you. Apply today to become part of the EPM team and help us continue to deliver exceptional service to schools and trusts across the UK.
Customer Service Coordinator in Huntingdon employer: EPM
As a part-time Customer Service Administrator at our award-winning education services business, you will be joining a supportive and collaborative team dedicated to providing exceptional service to over 2,500 schools nationwide. We pride ourselves on our strong work culture that values employee development and long-lasting relationships, offering opportunities for growth and professional advancement in a technology-enabled environment. With a commitment to clarity and consistency, we ensure that our employees thrive while making a meaningful impact in the education sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Huntingdon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at EPM. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like EPM before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Huntingdon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to EPM:Your cover letter is your chance to shine! Tell us why you want to work at EPM specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at EPM!
How to prepare for a job interview at EPM
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
