Senior Business Analyst in London

Imagine the flexibility to pay however you want – credit, debit, multiple currencies, frequent flyer miles, loyalty points, or digital payments - all on the same card or digital wallet. Episode Six makes the seemingly impossible happen every day. We’re a global provider of API-based payment processing and wallet management infrastructure. We’re 100% cloud-native, hyper-configurable, and a “Top 10 Place to Work in Fintech.” And we’re changing how people think about payments. Today, we’re powering payments for one of the world’s largest banks and airlines and numerous innovative fintechs. E6 is headquartered in Austin with offices in Tokyo, Singapore, Brisbane, and London. We provide technology for clients in 24 countries on four continents. Since 2018 when we launched with HSBC, we have grown more than 10x.

We are a growing fintech organization looking to add a Senior Business Analyst to our Delivery team! This role will be for our EMEA delivery team.

What you’ll be responsible for in this role:

• Liaising between the customers and the internal tech team.
• Understanding and analyzing customer’s business needs.
• Acting as an information source and communicator between multiple parties/teams, including but not limited to:
• Gathering business requirements from customers.
• Providing business analysis based on the requirements for solution design.
• Assisting Client PM in providing business impact analysis and milestone definition for projects.
• Preparing documents for internal tech teams for interpreting business requirements.
• Assisting internal tech teams for requirements details explanation during development and testing.
• Supporting customer implementations, including issue capturing/preliminary analysis/reporting/cause analysis/business impact analysis/etc.
• Coordination with different teams for troubleshooting.
• Organizing and summarizing issue report analysis for internal team reference.
• Facilitating root cause analysis and assisting the internal team for permanent enhancement.
• Assisting support team for operational issues.
• Contributing to internal product enhancement.
• Providing subject matter expertise to our clients and colleagues.
• Supporting our Business Development team in technical pre-sales exercises with potential customers.
• Supporting our Business Development team in answering RFI/RFP/RFQ (technical focus) and other customer proposals.
• Limited traveling as required.

What experiences and skills are necessary to be successful in this role:

• 15+ years of experience in financial services with a focus on payments and card issuing.
• 10+ years of experience in Requirement Definition.
• Experience in customer-facing roles.
• Excellent problem-solving skills.
• Analytical mindset.
• Ability to articulate ideas clearly, visually and in writing.
• Experience working with APIs.
• Strong technical understanding, capability and willingness to learn and develop skills on a daily basis.
• Very driven and self-motivated, able to work autonomously.
• A team player with a ‘can-do’, entrepreneurial attitude that thrives in an agile, ever-changing world.
• Experience or knowledge in the payments industry, especially card processing and issuing.
• Knowledge of ISO8583/Credit Card/Prepaid and Debit cards/Digital Wallets (Tokenization)/domestic payment networks/PCI DSS.

What experiences and skills are preferred in this role:

• Knowledge of AWS.
• Knowledge of data encryption and decryption.
• Experience or knowledge of cloud-based distributed processing systems.

What makes a successful E6er?

We appreciate the unique backgrounds, skill sets, experiences, and contributions each E6er brings. With a strong culture of respect for all, we foster an inclusive and supportive environment for every E6er to excel and grow. We take immense pride in everything we do, no matter how big or small. We work hard, we work smart, and we sweat the details. We are humble enough to know that we do not know it all. We are excited to come to work every day, knowing we will be learning, improving, innovating, and making an impact. A people first mentality. Professional development from day 1, a 360 focus on your well-being, and the ability to work where you need to, we’re here to support you.

E6 is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. E6 is committed to providing reasonable accommodations for qualified individuals with disabilities who may require additional assistance in engaging in our application and interview process.