Key Account Manager Underground in Manchester

Epiroc is a vital part of a sustainable society and a global productivity partner for mining and infrastructure customers. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization, and electrification. Its dedicated employees support and work closely with customers in more than 150 countries.

Your mission is to drive sustainable revenue growth and strengthen strategic partnerships by acting as the primary commercial interface between Epiroc UK & Ireland, key accounts and partners. Through proactive account ownership, structured partner development, and strong on-site engagement, you will maximise value creation, improve partner performance, and position Epiroc as a trusted long-term business partner.

In this role, you will work closely with internal stakeholders across the UK & Ireland organisation, while maintaining a strong on-site presence at our customers to ensure alignment between customer requirements and Epiroc’s solutions.

Responsibilities

• Account management - Building and maintaining relationships with Key accounts, understanding their needs, addressing concerns, and ensuring customer satisfaction.
• Sales Development - Identifying opportunities for growth within accounts and developing strategies to capitalise on them. Capture and consolidate business opportunities so that all Epiroc products are given the best opportunity to succeed in the market.
• Partner Development - Conduct structured quarterly business reviews with our partners supported by joint business plans with shared KPIs, performance scorecards, and ongoing training and marketing support.
• Strategic Planning & Market Analysis - Developing and executing strategic plans for account retention within the region. Contribute and execute the Territory Management Plan strategy for UK & Ireland, working closely with the National Sales Manager.
• Communication & Collaboration - Serving as the primary point of contact between the company and the accounts in the region.
• Problem Solving - Addressing any issues or challenges that arise with accounts in the region promptly and effectively. This may involve troubleshooting technical issues, resolving disputes, or finding creative solutions to meet customer needs.
• Maximising the use of Epiroc systems - such as Salesforce and collaborating with the sales team to develop and implement new processes to streamline sales efficiency. Measuring sales performance, opportunities and lost orders through effective use of the CRM.

The role reports to National Sales Manager UK & Ireland.

Your Profile

• We are looking for an energetic, driven key account manager with a solid understanding of the mining environment.
• You must be results oriented with the ability to handle tight deadlines and work under pressure, whilst keeping the focus on customer satisfaction at all times.
• You should be able to demonstrate a successful track record of profitable growth in previous roles.
• We require a proactive, structured person who listens and works with others to achieve the desired results by applying your knowledge of business, account management and sales to provide the most optimal solutions.
• Proven experience within the mining or tunnelling industry.
• 5+ years of proven sales and key account manager experience.
• Customer orientated mentality.
• Self-motivated and well organised working profile.
• Excellent communication, negotiation and interpersonal skills, with the ability to interact with all types of stakeholders.
• Willing to travel within the region as a field-based role.
• Previous use of Salesforce.
• Business management experience.
• Knowledge of Epiroc portfolio and customer base.
• Degree or similar qualification within mining and construction.

Location and travel

The role is field-based and offers location flexibility across England, Wales or Northern Ireland. Please note that extensive travel is required.

Why Epiroc?

By joining our team, you’ll make a big difference in the energy transition. At Epiroc, we take pride in being passionate innovators, driving the change toward a brighter future for both people and the planet. Guided by our values of Collaboration, Commitment, and Innovation, we foster a culture of trust, growth, and lasting impact.

To support your journey, we offer a competitive Total Rewards Package, including:

• Global career opportunities.
• Benefits package, including variable compensation (bonus).
• Flexible work culture promoting balance and well-being.
• Global Parental Leave Policy.
• Community involvement.

Do you feel inspired? Then let’s shape the future together: with innovation, commitment – and above all unity. Simply apply online using our career portal as soon as possible, but no later than May 4, 2026. We are looking forward to welcome you as a new member of our team!