At a Glance
- Tasks: Provide technical support for court hearings and manage audio-visual services across EMEA.
- Company: Join Epiq, a values-driven community focused on integrity and service.
- Benefits: Flexible work environment, growth opportunities, and enterprise-wide learning.
- Other info: Dynamic role with opportunities for career advancement and professional development.
- Why this job: Make a real impact in the legal tech space while developing your skills.
- Qualifications: Technical support experience and strong problem-solving skills.
The predicted salary is between 35000 - 45000 € per year.
At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.
Key Responsibilities
- Oversee installation, proactive support, and de‑rig of equipment for court hearings across EMEA.
- Conduct technical setup and re‑rig activities for hearing rooms and virtual environments.
- Deliver technical assistance for EPIQ‑managed cases, including transcription, evidence presentation and document management systems.
- Install and support Audio‑Visual services. Provide onsite specialist support for Audio‑Visual service contracts.
- Manage hardware and application support, ensuring equipment is prepared, tested, and fully operational for hearings.
- Conduct and document regular equipment tests to meet audit standards and ensure uninterrupted hearings.
- Perform daily connectivity checks on hearing solutions.
- Uphold safety protocols, including manual handling of equipment.
- Produce hearing room schematics for design solutions.
- Serve as an EPE Operator or videoconferencing moderator for court hearings as required, demonstrating professionalism and serving as a role model for independent contractors.
- Coordinate with Project Management and Scheduling teams prior to each hearing to ensure all technical requirements are planned and fulfilled in advance.
- Maintain accurate records of equipment allocation, tracking logs, upgrades, and maintenance protocols for court reporting equipment.
- Manage a detailed fault log to monitor and mitigate technical issues.
- Update procedures in line with risk management to mitigate technical issues.
- Identify best fit equipment and applications to meet client needs and proactively engage in new system rollouts.
- Ensure all data is stored securely in compliance with data retention policies, and guarantee that all equipment is wiped and imaged accordingly, including the maintenance of internal secure file.
Legal Technology Support Specialist in London employer: Epiq
At Epiq, we pride ourselves on being an exceptional employer, offering a dynamic work environment where your contributions directly impact global legal outcomes. Our commitment to employee growth is evident through our enterprise-wide learning initiatives and flexible work arrangements that respect your life beyond the office. Join us in a values-driven community that celebrates diversity and fosters collaboration, ensuring you thrive while tackling meaningful challenges in the heart of EMEA.
StudySmarter Expert Advice🤫
We think this is how you could land Legal Technology Support Specialist in London
✨Tip Number 1
Network like a pro! Reach out to professionals in the legal tech field on LinkedIn or at industry events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! If you’ve got experience with AV services or court tech, create a portfolio or a presentation to showcase your expertise. We love seeing candidates who can demonstrate their capabilities in a tangible way.
✨Tip Number 3
Prepare for interviews by practising common questions related to technical support and legal environments. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who want to make an impact in the legal tech space.
We think you need these skills to ace Legal Technology Support Specialist in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Legal Technology Support Specialist role. Highlight relevant experience and skills that match the job description, like technical setup and support. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our values at Epiq. Let us know what makes you the perfect fit for our community.
Showcase Your Technical Skills:Since this role involves a lot of technical setup and support, make sure to highlight your technical skills in your application. Mention any relevant tools or systems you've worked with, and don’t forget to include examples of how you've solved technical issues in the past.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Epiq
✨Know Your Tech Inside Out
As a Legal Technology Support Specialist, you'll need to be well-versed in the technical aspects of court hearing setups. Brush up on your knowledge of audio-visual systems, document management tools, and any specific software mentioned in the job description. Being able to discuss these technologies confidently will show that you're ready to hit the ground running.
✨Demonstrate Problem-Solving Skills
During the interview, be prepared to share examples of how you've tackled technical challenges in the past. Think of situations where you had to troubleshoot equipment or manage a last-minute issue during a project. This will highlight your ability to stay calm under pressure and find solutions quickly, which is crucial for this role.
✨Showcase Your Team Spirit
Epiq values collaboration, so it's important to convey your ability to work well with others. Share experiences where you've coordinated with different teams, like Project Management or Scheduling, to ensure everything runs smoothly. This will demonstrate that you understand the importance of teamwork in achieving successful outcomes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the types of projects you might work on or how Epiq supports ongoing learning and development. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
