At a Glance
- Tasks: Lead client services projects and ensure top-notch results for our clients.
- Company: Join a dynamic team at Epiq, a leader in client services.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Great career advancement opportunities in a supportive workplace.
- Why this job: Make a real impact by managing innovative projects in a fast-paced environment.
- Qualifications: 5+ years in client services; strong leadership and communication skills required.
The predicted salary is between 55000 - 65000 £ per year.
The Client Services Lead Project Manager is responsible for overseeing and managing client services projects within the organization. This role requires strong leadership, communication, and analytical skills to ensure successful client satisfaction and alignment with organizational goals.
Essential Responsibilities
- Lead and manage client services project teams to deliver high-quality results.
- Develop and implement client services project plans, timelines, and budgets.
- Coordinate with stakeholders to gather client services project requirements and ensure alignment with organizational goals.
- Monitor client services project progress and make necessary adjustments to ensure timely completion.
- Provide regular updates and reports to senior management on client services project status.
- Identify and mitigate potential risks and issues that may impact client services project success.
- Foster a collaborative and productive work environment within the client services project team.
Qualifications & Requirements
Education
- Required: Bachelor's degree or similar/comparable qualification in Business Administration, Law/Legal Field, Information Systems, or a related field.
- Preferred: Master's degree or similar/comparable qualification in Business Administration or a related field.
Experience
- Required: Minimum of 5 years of experience in client services or a related field.
- Required: Experience in fast pace Agile environments and working within Highly Regulated projects.
- Preferred: Experience in leading client services project teams and managing client services projects.
- Preferred: Experience in Mass Claims, UK Class Actions, Claims Enquiries.
- Preferred: Law Firm Operations experience.
Skills
- Analytical Analysis
- Communication
- Customer Relationship Management (CRM)
- Customer Satisfaction
- End-to-End Project Management
- Leadership
- Outstanding Organizational Abilities
- Process Improvements
- Quality Assurance (QA)
- Strategic Team Leadership
Certifications
- Required: None.
- Preferred: Certified Client Services Project Manager (CCSPM) or equivalent certification.
Physical Requirements
Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.
Authorization
Must be authorized to work in the United Kingdom for any employer.
Lead Project Manager in London employer: Epiq
Epiq is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for Lead Project Managers to thrive. With a strong emphasis on employee growth and development, Epiq offers numerous opportunities for professional advancement while ensuring a supportive environment that values diversity and inclusion. Located in the UK, employees benefit from a dynamic work atmosphere that encourages creativity and strategic thinking, all while contributing to meaningful client services projects.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Project Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Lead Project Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Tailor your responses to highlight your experience in client services and Agile environments, showing how you can lead teams to success. Confidence is key!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you and match your skills. It’s all about finding the right fit!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
We think you need these skills to ace Lead Project Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Lead Project Manager role. Highlight your leadership and project management experience, especially in client services and Agile environments.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed projects and led teams in the past, and don’t forget to show your enthusiasm for working with us!
Showcase Your Analytical Skills:Since this role requires strong analytical abilities, be sure to include examples of how you've used data to drive decisions in previous projects. We love seeing how you can turn insights into action!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Epiq
✨Know Your Projects Inside Out
Before the interview, make sure you thoroughly understand the projects you've managed in the past. Be ready to discuss specific challenges you faced, how you led your team through them, and the outcomes. This will show your potential employer that you have the hands-on experience they’re looking for.
✨Demonstrate Leadership Skills
As a Lead Project Manager, showcasing your leadership style is crucial. Prepare examples of how you've motivated teams, resolved conflicts, and fostered collaboration. Highlighting your ability to create a productive work environment will resonate well with the interviewers.
✨Align with Organisational Goals
Familiarise yourself with the company's mission and values. During the interview, articulate how your project management approach aligns with their organisational goals. This shows that you’re not just focused on project delivery but also on contributing to the bigger picture.
✨Prepare for Agile and Regulatory Questions
Given the fast-paced Agile environments and highly regulated projects mentioned in the job description, be prepared to discuss your experience in these areas. Think of specific instances where you successfully navigated regulatory challenges or adapted to Agile methodologies, as this will demonstrate your suitability for the role.
