At a Glance
- Tasks: Support legal tech setups and ensure smooth court hearings across EMEA.
- Company: Join Epiq, a values-driven community focused on integrity and innovation.
- Benefits: Flexible work environment, growth opportunities, and a supportive team culture.
- Other info: Fast-paced environment with exciting career paths and collaborative projects.
- Why this job: Make a real impact in the legal tech space while developing your skills.
- Qualifications: Strong technical skills and excellent communication abilities required.
The predicted salary is between 35000 - 45000 € per year.
At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.
Key Responsibilities
- Technical Setup & Support: Oversee installation, proactive support, and de‑rig of equipment for court hearings across EMEA. Conduct technical setup and re‑rig activities for hearing rooms and virtual environments. Deliver technical assistance for EPIQ‑managed cases, including transcription, evidence presentation and document management systems. Install and support Audio‑Visual services. Provide onsite specialist support for Audio‑Visual service contracts. Manage hardware and application support, ensuring equipment is prepared, tested, and fully operational for hearings. Conduct and document regular equipment tests to meet audit standards and ensure uninterrupted hearings. Perform daily connectivity checks on hearing solutions. Uphold safety protocols, including manual handling of equipment. Produce hearing room schematics for design solutions. Serve as an EPE Operator or videoconferencing moderator for court hearings as required, demonstrating professionalism and serving as a role model for independent contractors. Coordinate with Project Management and Scheduling teams prior to each hearing to ensure all technical requirements are planned and fulfilled in advance.
- Equipment & Data Management: Maintain accurate records of equipment allocation, tracking logs, upgrades, and maintenance protocols for court reporting equipment. Manage a detailed fault log to monitor and mitigate technical issues. Update procedures in line with risk management to mitigate technical issues. Identify best fit equipment and applications to meet client needs and proactively engage in new system rollouts. Ensure all data is stored securely in compliance with data retention policies, and guarantee that all equipment is wiped and imaged accordingly, including the maintenance of internal secure file transfer platforms. Complete biannual stock audits during court recess periods. Track equipment allocation across multiple hearings with accuracy.
- Client & Contractor Support: Provide exceptional client-facing support. Participate in introductory client meetings to support seamless delivery. Participate in client feedback meetings. Produce client-facing documentation inclusive of training manuals, technical quick reference guides, demos, RCA documentation, contractor training materials. Provide clear timely client communication. Support the operations team in the delivery of client requests. Train, support, and conduct quality checks for independent contractors. Provide professional, first‑class service to our clients in the hearing room setting.
- Project & Service Coordination: Collaborate with the Project Management Team to organise and process TMX hearing bundles prior to EPE service delivery, ensuring Operators are well‑prepared. Coordinate with Project Management and Scheduling teams to ensure all hearing requirements are met. Partake in project calls to identify best fit technical solutions, problem solve complex technical requirements implementing these solutions in the hearing room. Communicate complex technical solutions to clients and internal stakeholders. Log technical activities within the internal database to support accurate recording keeping and billing. Identify and implement cost efficiencies. Create hearing room schematics for existing and new technology solutions. Prepare business justifications for new technical solutions.
- Audio & Transcript Operations: Collect, edit, and securely upload audio recordings from courts and government venues. Process audio transcript syncing requests via relevant software. Manage and monitor audio requests in line with technical and security requirements.
- Continuous Improvement & Collaboration: Identify and implement operational improvements and innovative solutions. Write and maintain procedure manuals and training guides. Support Senior Business Application Engineer and maintain vendor relationships. Lead projects involving software development and provide updates across international team stakeholders. Demonstrate high‑level communication and multitasking abilities as measured by KPIs established by the Technical Delivery Manager, maintaining responsiveness via email and MS Teams. Proactively identify opportunities for improvement, employ problem‑solving skills, and implement innovative solutions. Communicate positively with stakeholders with well‑considered and documented technical set‑up and innovations.
Skills & Competencies
- Team‑oriented, supportive, and collaborative.
- Confident in client‑facing roles including kick‑off calls, meetings, and in‑court setups.
- Knowledge‑driven, results‑focused, adaptable, and flexible to occasional out‑of‑hours work.
- Professional appearance and positive communicator at all levels.
- Strong problem‑solving, workload prioritisation, and initiative.
- Self‑motivated and committed to personal and team development.
- Strong technical troubleshooting skills.
- Excellent communication and client facing abilities.
- Ability to multitask and remain effective under time pressure.
- High attention to detail and strong organisation skills.
- Willingness to travel and support hearings across the region.
Background & Profile
- Strong technical capability with broad IT competence.
- Advanced Microsoft Excel skills.
- Experience creating technical installations diagrams and supporting training material.
- Experience in a client facing technical support role.
- Excellent written and spoken communication; able to multi‑task effectively.
- Interpersonal strengths including analytical, pragmatic, and thorough approaches.
- Experience in client‑facing environments with high‑level professionals.
- Highly organised, positive, and able to work independently.
Why Join Us? If you enjoy fast‑paced environments, growth, and working with enthusiastic high achievers, this role offers an exciting career path. Must be authorised to work in the United Kingdom for any employer.
Legal Technology Support Specialist employer: Epiq
At Epiq, we pride ourselves on being an exceptional employer that fosters a values-driven culture where integrity and relentless service are at the forefront. Our commitment to employee growth is evident through enterprise-wide learning opportunities and a flexible work environment that respects life beyond work. Join us in London, where you will engage in meaningful work with cutting-edge technology, collaborate with enthusiastic high achievers, and make a significant impact in the legal sector.
StudySmarter Expert Advice🤫
We think this is how you could land Legal Technology Support Specialist
✨Tip Number 1
Get to know the company! Research Epiq's values and recent projects. This way, when you chat with them, you can show off your knowledge and enthusiasm for their work.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to a referral, which is golden in the job hunt.
✨Tip Number 3
Prepare for the interview by practising common questions related to technical support and client-facing roles. We all know that confidence shines through when you're well-prepared!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your genuine interest in the role. Plus, it keeps you on their radar!
We think you need these skills to ace Legal Technology Support Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight the skills and experiences that match the job description. We want to see how your background aligns with the role of a Legal Technology Support Specialist!
Show Off Your Technical Skills:Since this role is all about tech support, don’t hold back on showcasing your technical capabilities. Mention any relevant software or systems you’ve worked with, especially those related to audio-visual services or document management.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Epiq
✨Know Your Tech Inside Out
As a Legal Technology Support Specialist, you'll be dealing with various technical setups and support. Make sure you understand the equipment and software mentioned in the job description. Familiarise yourself with audio-visual services, document management systems, and any specific tools Epiq uses. This knowledge will help you answer technical questions confidently.
✨Showcase Your Client-Facing Skills
Epiq values exceptional client support, so be prepared to discuss your experience in client-facing roles. Think of examples where you've successfully communicated complex technical solutions to clients or provided training materials. Highlight your ability to maintain professionalism under pressure, especially in court settings.
✨Demonstrate Problem-Solving Abilities
The role requires strong problem-solving skills, so come ready with examples of how you've tackled technical issues in the past. Discuss specific challenges you've faced, the steps you took to resolve them, and the outcomes. This will show your potential employer that you're proactive and resourceful.
✨Prepare for Team Collaboration Questions
Since the position involves working closely with project management and scheduling teams, be ready to discuss your teamwork experiences. Think about times when you collaborated on projects, how you communicated with team members, and how you ensured all requirements were met. This will demonstrate your ability to work effectively in a team-oriented environment.
