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For Companies At a Glance
- Tasks: Lead a team, manage workflow, and ensure quality in service delivery.
- Company: Join Epiq, a dynamic company focused on growth and teamwork.
- Benefits: Enjoy a supportive work environment with opportunities for training and development.
- Why this job: Be part of a vibrant team that values your contributions and fosters personal growth.
- Qualifications: High School Diploma or GED with 2 years of relevant experience required.
- Other info: Epiq promotes diversity and offers accommodations during the application process.
The predicted salary is between 28800 - 43200 £ per year.
The Lead Service Specialist assists the Supervisor or Manager in leading the workflow of the Service Specialists. This role involves accurately communicating with client staff and Epiq team members regarding commitments, deadlines, and challenges.
- Assign production tasks to team members
- Work independently on production assignments, often at a satellite copy center without direct supervision
- Ensure all projects are properly completed and quality checked
- Resolve work issues or complaints such as lost parcels, damaged packages, or untimely deliveries
- Assist management with training new hires on all processes
- Perform other duties including mail, distribution services, copy, print, records, facilities, reception, and hospitality services
Qualifications & Requirements
- High School Diploma or GED
- Minimum of 2 years work experience, preferably in a mail, production, copy, print, or scanning environment
- Ability to lead others professionally
- Strong written and verbal communication skills, with the ability to resolve complaints
- Ability to multitask with attention to detail
- Working knowledge of MS Word, Excel, and Outlook
- Ability to lift or move 40 lbs. or greater
- Ability to grasp, lift, or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
- Ability to walk, bend, kneel, stand, or sit for extended periods
If you enjoy wild growth and working with enthusiastic over-achievers, you\’ll enjoy your career with us!
Equal Opportunity Employment Statement
Epiq’s policy is to comply with all applicable laws by making employment decisions without regard to race, religion, ethnicity, color, sex, sexual orientation, gender identity or expression, transgender status, reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, disability, veteran or family status, or any other protected basis. Epiq prohibits unlawful discrimination and takes affirmative action for minorities, women, veterans, and individuals with disabilities. Assistance or accommodations during the application process are available upon request. No applicant will be penalized for requesting accommodations. Epiq will consider qualified applicants with arrest and conviction records where applicable.
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Lead Service Specialist employer: Epiq
Contact Detail:
Epiq Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Service Specialist
✨Tip Number 1
Familiarise yourself with the specific responsibilities of a Lead Service Specialist. Understanding the nuances of task assignment and workflow management will help you demonstrate your leadership skills during interviews.
✨Tip Number 2
Brush up on your communication skills, both written and verbal. Since this role involves resolving complaints and liaising with clients, being able to articulate your thoughts clearly will set you apart from other candidates.
✨Tip Number 3
Gain experience in multitasking and attention to detail. You might want to highlight any previous roles where you successfully managed multiple projects or tasks simultaneously, as this is crucial for the position.
✨Tip Number 4
If you have experience with MS Word, Excel, and Outlook, be prepared to discuss how you've used these tools in past roles. Practical examples can showcase your proficiency and readiness for the job.
We think you need these skills to ace Lead Service Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Lead Service Specialist. Highlight your relevant experience in leading teams and managing workflows in your application.
Tailor Your CV: Customise your CV to reflect the qualifications and requirements listed in the job description. Emphasise your experience in mail, production, or copy environments, and showcase your leadership skills.
Craft a Strong Cover Letter: Write a compelling cover letter that addresses how your skills align with the role. Mention specific examples of how you've resolved complaints or led a team effectively in previous positions.
Proofread Your Application: Ensure your application is free from spelling and grammatical errors. A well-written application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Epiq
✨Show Your Leadership Skills
As a Lead Service Specialist, you'll be expected to guide and support your team. Be prepared to discuss your previous leadership experiences and how you've successfully managed workflows or resolved conflicts in the past.
✨Communicate Clearly
Strong communication is key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing how you would handle client interactions or resolve complaints.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you would tackle challenges like lost parcels or damaged packages. Prepare examples of past situations where you effectively resolved issues, showcasing your ability to think on your feet.
✨Highlight Your Multitasking Skills
This position requires juggling multiple tasks simultaneously. Be ready to share examples of how you've managed competing priorities in a fast-paced environment while maintaining attention to detail.
