At a Glance
- Tasks: Lead client services projects and manage teams to deliver top-notch results.
- Company: Join a dynamic organisation focused on client satisfaction and innovative solutions.
- Benefits: Competitive salary, career growth, and a collaborative work environment.
- Other info: Fast-paced Agile environment with opportunities for professional development.
- Why this job: Make a real impact by leading projects that align with organisational goals.
- Qualifications: Bachelor's degree and 5 years of experience in client services required.
The predicted salary is between 60000 - 80000 £ per year.
The Client Services Lead Project Manager is responsible for overseeing and managing client services projects within the organization. This role requires strong leadership, communication, and analytical skills to ensure successful client satisfaction and alignment with organizational goals.
Essential Responsibilities
- Lead and manage client services project teams to deliver high-quality results.
- Develop and implement client services project plans, timelines, and budgets.
- Coordinate with stakeholders to gather client services project requirements and ensure alignment with organizational goals.
- Monitor client services project progress and make necessary adjustments to ensure timely completion.
- Provide regular updates and reports to senior management on client services project status.
- Identify and mitigate potential risks and issues that may impact client services project success.
- Foster a collaborative and productive work environment within the client services project team.
Qualifications & Requirements
Education
- Required: Bachelor's degree or similar/comparable qualification in Business Administration, Law/Legal Field, Information Systems, or a related field.
- Preferred: Master's degree or similar/comparable qualification in Business Administration or a related field.
Experience
- Required: Minimum of 5 years of experience in client services or a related field.
- Required: Experience in fast pace Agile environments and working within Highly Regulated projects.
- Preferred: Experience in leading client services project teams and managing client services projects.
- Preferred: Experience in Mass Claims, UK Class Actions, Claims Enquiries.
- Preferred: Law Firm Operations experience.
Skills
- Analytical Analysis
- Communication
- Customer Relationship Management (CRM)
- Customer Satisfaction
- End-to-End Project Management
- Leadership
- Outstanding Organizational Abilities
- Process Improvements
- Quality Assurance (QA)
- Strategic Team Leadership
Certifications
- Required: None.
- Preferred: Certified Client Services Project Manager (CCSPM) or equivalent certification.
Physical Requirements
Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.
Authorization
Must be authorized to work in the United Kingdom for any employer.
Lead Project Manager employer: Epiq
Epiq is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for Lead Project Managers to thrive. With a strong emphasis on employee growth and development, Epiq offers numerous opportunities for professional advancement while ensuring a supportive environment that values diversity and inclusion. Located in the UK, employees benefit from a dynamic work atmosphere that encourages creativity and strategic thinking, all while contributing to meaningful client services projects.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Project Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Lead Project Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to client services and project management. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your leadership skills effectively.
✨Tip Number 3
Showcase your experience with Agile environments and regulated projects during interviews. Be ready to discuss specific examples where you led teams to success, as this will resonate well with potential employers looking for someone with your background.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Lead Project Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Lead Project Manager role. Highlight your leadership and project management experience, especially in client services and Agile environments.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed projects and led teams in the past, and don’t forget to show your enthusiasm for working with us!
Showcase Your Analytical Skills:Since this role requires strong analytical abilities, be sure to include any relevant experiences where you've used these skills to solve problems or improve processes. We love seeing how you think critically about challenges!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Epiq
✨Know Your Projects Inside Out
Before the interview, make sure you thoroughly understand the projects you've managed in the past. Be ready to discuss specific challenges you faced, how you led your team through them, and the outcomes. This will show your potential employer that you have the hands-on experience they’re looking for.
✨Demonstrate Leadership Skills
As a Lead Project Manager, showcasing your leadership style is crucial. Prepare examples of how you've fostered collaboration within your teams and resolved conflicts. Highlighting your ability to motivate and guide others will resonate well with the interviewers.
✨Align with Organisational Goals
Research the company’s mission and values before your interview. Be prepared to discuss how your project management approach aligns with their goals. This shows that you’re not just focused on delivering projects but also on contributing to the bigger picture.
✨Prepare for Agile and Regulatory Questions
Given the fast-paced Agile environment and highly regulated projects mentioned in the job description, brush up on your knowledge of Agile methodologies and compliance issues. Be ready to discuss how you've successfully navigated these areas in your previous roles.
