At a Glance
- Tasks: Lead client services projects and ensure top-notch results for our clients.
- Company: Join a dynamic team at Epiq, a leader in client services.
- Benefits: Enjoy competitive pay, a supportive work culture, and growth opportunities.
- Other info: Collaborative atmosphere with a focus on diversity and inclusion.
- Why this job: Make a real impact by managing exciting projects in a fast-paced environment.
- Qualifications: 5+ years in client services and strong leadership skills required.
The predicted salary is between 60000 - 75000 £ per year.
The Client Services Lead Project Manager is responsible for overseeing and managing client services projects within the organization. This role requires strong leadership, communication, and analytical skills to ensure successful client satisfaction and alignment with organizational goals.
Essential Responsibilities
- Lead and manage client services project teams to deliver high-quality results.
- Develop and implement client services project plans, timelines, and budgets.
- Coordinate with stakeholders to gather client services project requirements and ensure alignment with organizational goals.
- Monitor client services project progress and make necessary adjustments to ensure timely completion.
- Provide regular updates and reports to senior management on client services project status.
- Identify and mitigate potential risks and issues that may impact client services project success.
- Foster a collaborative and productive work environment within the client services project team.
Qualifications & Requirements
Education
- Required: Bachelor's degree or similar/comparable qualification in Business Administration, Law/Legal Field, Information Systems, or a related field.
- Preferred: Master's degree or similar/comparable qualification in Business Administration or a related field.
Experience
- Required: Minimum of 5 years of experience in client services or a related field.
- Required: Experience in fast pace Agile environments and working within Highly Regulated projects.
- Preferred: Experience in leading client services project teams and managing client services projects.
- Preferred: Experience in Mass Claims, UK Class Actions, Claims Enquiries.
- Preferred: Law Firm Operations experience.
Skills
- Analytical Analysis
- Communication
- Customer Relationship Management (CRM)
- Customer Satisfaction
- End-to-End Project Management
- Leadership
- Outstanding Organizational Abilities
- Process Improvements
- Quality Assurance (QA)
- Strategic Team Leadership
Certifications
- Required: None.
- Preferred: Certified Client Services Project Manager (CCSPM) or equivalent certification.
Physical Requirements
- Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.
Authorization
- Must be authorized to work in the United Kingdom for any employer.
Client Services Project Manager employer: Epiq
Epiq is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Client Services Project Manager to thrive. With a strong emphasis on employee growth and development, Epiq offers numerous opportunities for professional advancement while ensuring a supportive environment that values diversity and inclusion. Located in the UK, employees benefit from a dynamic work atmosphere that encourages creativity and strategic thinking, all while contributing to meaningful projects that align with organisational goals.
