Legal Technology Support Specialist in London

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‐driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‐wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

Overview
The Legal Technology Support Specialist provides expert technical and client support for the Service Delivery department. The role focuses on the installation, maintenance, expert troubleshooting, and operation of court reporting equipment and hearing-room technology across the EMEA region. Support covers transcription, electronic presentation of evidence (EPE), TMX, audio management, videoconferencing, and wider court-technology services. Providing high quality technical and client support to internal teams and external stakeholders. Manage hardware and application support, ensuring equipment is prepared, tested, and fully operational for hearings. Deliver excellent customer service, including audio and document management support. Maintain clear, reliable communication and manage multiple requests efficiently while working in fast-paced environments.

This is a predominantly onsite role based in London (5 days per week), with occasional travel across the region and opportunities for remote working during court recess periods at the discretion of the Technical Delivery Manager. This role supports both in-person and virtual hearings across all EMEA regions and requires a high level of technical competency, communication, and customer service.

Key Responsibilities

• Technical Setup & Support
  • Oversee installation, proactive support, and de-rig of equipment for court hearings across EMEA
  • Conduct technical setup and re‐rig activities for hearing rooms and virtual environments
  • Deliver technical assistance for EPIQ-managed cases, including transcription, evidence presentation and document management systems
  • Install and support Audio-Visual services. Provide onsite specialist support for Audio-Visual service contracts
  • Manage hardware and application support, ensuring equipment is prepared, tested, and fully operational for hearings
  • Conduct and document regular equipment tests to meet audit standards and ensure uninterrupted hearings
  • Perform daily connectivity checks on hearing solutions
  • Uphold safety protocols, including manual handling of equipment
  • Produce hearing room schematics for design solutions
  • Serve as an EPE Operator or videoconferencing moderator for court hearings as required, demonstrating professionalism and serving as a role model for independent contractors
  • Coordinate with Project Management and Scheduling teams prior to each hearing to ensure all technical requirements are planned and fulfilled in advance
• Equipment & Data Management
  • Maintain accurate records of equipment allocation, tracking logs, upgrades, and maintenance protocols for court reporting equipment. Ensure all precise tracking across multiple hearings
  • Manage a detailed fault log to monitor and mitigate technical issues
  • Update procedures in line with risk management to mitigate technical issues
  • Identify best fit equipment and applications to meet client needs and proactively engage in new system rollouts
  • Ensure all data is stored securely in compliance with data retention policies, and guarantee that all equipment is wiped and imaged accordingly, including the maintenance of internal secure file