At a Glance
- Tasks: Lead client services projects and ensure high-quality results through effective team management.
- Company: Join Epiq, a values-driven community focused on integrity and innovation.
- Benefits: Flexible work environment, enterprise-wide learning, and opportunities for career growth.
- Other info: Dynamic, collaborative culture with a focus on employee engagement and innovation.
- Why this job: Make a real impact in global legal outcomes while developing your leadership skills.
- Qualifications: 5+ years in client services, strong leadership, and analytical skills required.
The predicted salary is between 60000 - 80000 £ per year.
At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values-driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise-wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.
Job Summary
The Client Services Lead Project Manager is responsible for overseeing and managing client services projects within the organization. This role requires strong leadership, communication, and analytical skills to ensure successful client satisfaction and alignment with organizational goals.
Essential Job Responsibilities
- Lead and manage client services project teams to deliver high-quality results.
- Develop and implement client services project plans, timelines, and budgets.
- Coordinate with stakeholders to gather client services project requirements and ensure alignment with organizational goals.
- Monitor client services project progress and make necessary adjustments to ensure timely completion.
- Provide regular updates and reports to senior management on client services project status.
- Identify and mitigate potential risks and issues that may impact client services project success.
- Foster a collaborative and productive work environment within the client services project team.
Qualifications & Requirements
Education
- Required: Bachelor's degree or similar/comparable qualification in Business Administration, Law/Legal Field, Information Systems, or a related field.
- Preferred: Master's degree or similar/comparable qualification in Business Administration or a related field.
Experience
- Required: Minimum of 5 years of experience in client services or a related field.
- Required: Experience in fast pace Agile environments and working within Highly Regulated projects.
- Preferred: Experience in leading client services project teams and managing client services projects.
- Preferred: Experience in Mass Claims, UK Class Actions, Claims Enquiries.
- Preferred: Law Firm Operations experience.
Skills
- Analytical Analysis
- Communication
- Customer Relationship Management (CRM)
- Customer Satisfaction
- End-to-End Project Management
- Leadership
- Outstanding Organizational Abilities
- Process Improvements
- Quality Assurance (QA)
- Strategic
- Team Leadership
Certifications
- Required: None.
- Preferred: Certified Client Services Project Manager (CCSPM) or equivalent certification.
Physical Requirements
Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment. Must be authorised to work in the United Kingdom for any employer.
Lead Project Manager in London employer: Epiq Systems, Inc
At Epiq, we pride ourselves on being an exceptional employer that champions integrity and relentless service in a collaborative environment. Our commitment to employee growth is evident through enterprise-wide learning opportunities and a flexible work culture that respects life beyond the office. Join us in making a meaningful impact on global legal outcomes while enjoying the benefits of modern technology and a supportive community.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Project Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and project management fields. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings at Epiq!
✨Tip Number 2
Prepare for interviews by researching Epiq’s values and recent projects. Tailor your responses to show how your experience aligns with their mission. Remember, they’re looking for someone who thrives on big challenges, so be ready to share examples of how you’ve tackled tough situations.
✨Tip Number 3
Showcase your leadership skills during interviews. Epiq values strong leaders, so be prepared to discuss how you’ve successfully managed teams and projects in the past. Use specific examples that highlight your ability to foster collaboration and drive results.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Epiq team. Keep an eye on their careers page for new opportunities that match your skills!
We think you need these skills to ace Lead Project Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Lead Project Manager role. Highlight your leadership, communication, and analytical skills, as these are key to the position.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for Epiq. Share specific examples of how you've successfully managed client services projects in the past and how you can contribute to our values-driven community.
Showcase Your Agile Experience:Since experience in fast-paced Agile environments is a must, be sure to mention any relevant projects where you've thrived under pressure. This will show us you can handle the challenges that come with the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Epiq Systems, Inc
✨Know Your Project Management Inside Out
Make sure you’re well-versed in project management methodologies, especially Agile, as this role requires experience in fast-paced environments. Brush up on your knowledge of client services project management and be ready to discuss specific projects you've led.
✨Demonstrate Leadership Skills
Prepare examples that showcase your leadership abilities. Think about times when you’ve successfully managed a team or resolved conflicts. Epiq values strong leadership, so highlight how you foster collaboration and drive results within your teams.
✨Align with Epiq's Values
Familiarise yourself with Epiq’s core values, such as integrity and relentless service. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission of delivering meaningful work.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle risks. Prepare scenarios where you identified potential issues in a project and how you mitigated them. This will demonstrate your analytical skills and strategic thinking.
