At a Glance
- Tasks: Lead client services projects and ensure high-quality results through effective team management.
- Company: Join Epiq, a values-driven community focused on integrity and innovation.
- Benefits: Flexible work environment, enterprise-wide learning, and opportunities for career growth.
- Other info: Dynamic, collaborative culture with a focus on employee engagement and innovation.
- Why this job: Make a real impact in global legal outcomes while developing your leadership skills.
- Qualifications: 5+ years in client services, strong leadership, and analytical skills required.
The predicted salary is between 60000 - 80000 £ per year.
At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.
Job Summary
The Client Services Lead Project Manager is responsible for overseeing and managing client services projects within the organization. This role requires strong leadership, communication, and analytical skills to ensure successful client satisfaction and alignment with organizational goals.
Essential Job Responsibilities
- Lead and manage client services project teams to deliver high-quality results.
- Develop and implement client services project plans, timelines, and budgets.
- Coordinate with stakeholders to gather client services project requirements and ensure alignment with organizational goals.
- Monitor client services project progress and make necessary adjustments to ensure timely completion.
- Provide regular updates and reports to senior management on client services project status.
- Identify and mitigate potential risks and issues that may impact client services project success.
- Foster a collaborative and productive work environment within the client services project team.
Qualifications & Requirements
Education
- Required: Bachelor's degree or similar/comparable qualification in Business Administration, Law/Legal Field, Information Systems, or a related field.
- Preferred: Master's degree or similar/comparable qualification in Business Administration or a related field.
Experience
- Required: Minimum of 5 years of experience in client services or a related field.
- Required: Experience in fast pace Agile environments and working within Highly Regulated projects.
- Preferred: Experience in leading client services project teams and managing client services projects.
- Preferred: Experience in Mass Claims, UK Class Actions, Claims Enquiries.
- Preferred: Law Firm Operations experience.
Skills
- Analytical Analysis
- Communication
- Customer Relationship Management (CRM)
- Customer Satisfaction
- End-to-End Project Management
- Leadership
- Outstanding Organizational Abilities
- Process Improvements
- Quality Assurance (QA)
- Strategic
- Team Leadership
Certifications
- Required: None.
- Preferred: Certified Client Services Project Manager (CCSPM) or equivalent certification.
Physical Requirements
- Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.
- Must be authorised to work in the United Kingdom for any employer.
Lead Project Manager employer: Epiq Systems, Inc
At Epiq, we pride ourselves on being an exceptional employer that champions integrity and relentless service within a dynamic, values-driven community. Our commitment to employee growth is evident through enterprise-wide learning opportunities and a flexible work culture that respects life beyond the office. Join us in a role where you can make a significant impact on global legal outcomes while enjoying the benefits of modern technology and a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Project Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings at Epiq or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Epiq's values and recent projects. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to their success.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of your past project management experiences that align with what Epiq is looking for. This will help you stand out and demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Epiq team and ready to take on those big challenges together.
We think you need these skills to ace Lead Project Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in client services and project management. We want to see how your skills align with the role, so don’t hold back on showcasing your achievements!
Showcase Your Leadership Skills:As a Lead Project Manager, your leadership abilities are key. Use your application to demonstrate how you've successfully led teams in the past, especially in fast-paced or regulated environments. We love to see examples of collaboration and team success!
Be Clear and Concise:When writing your application, clarity is crucial. Keep your language straightforward and avoid jargon. We appreciate a well-structured application that gets straight to the point while still reflecting your personality.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Epiq Systems, Inc
✨Know Your Project Management Inside Out
Make sure you’re well-versed in project management methodologies, especially Agile, as this role requires experience in fast-paced environments. Brush up on your knowledge of client services project management and be ready to discuss specific projects you've led.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership abilities. Think about times when you successfully managed a team or resolved conflicts. Epiq values strong leadership, so demonstrating how you foster collaboration and drive results will set you apart.
✨Understand Epiq's Values
Familiarise yourself with Epiq’s core values, such as integrity and relentless service. Be prepared to discuss how your personal values align with theirs and how you can contribute to their mission of delivering meaningful work.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle risks. Prepare scenarios where you identified potential issues in a project and how you mitigated them. This will demonstrate your analytical skills and strategic thinking.
