At a Glance
- Tasks: Lead client services projects and ensure high-quality results through effective team management.
- Company: Join Epiq, a values-driven community focused on integrity and relentless service.
- Benefits: Enjoy flexible work arrangements, professional growth opportunities, and a supportive environment.
- Other info: Dynamic hybrid work environment with excellent career advancement potential.
- Why this job: Make a real impact in global legal outcomes while developing your leadership skills.
- Qualifications: Bachelor's degree required; 5+ years in client services or related field preferred.
The predicted salary is between 55000 - 65000 £ per year.
The Client Services Lead Project Manager is responsible for overseeing and managing client services projects within the organization. This role requires strong leadership, communication, and analytical skills to ensure successful client satisfaction and alignment with organizational goals.
Essential Job Responsibilities
- Lead and manage client services project teams to deliver high-quality results.
- Develop and implement client services project plans, timelines, and budgets.
- Coordinate with stakeholders to gather client services project requirements and ensure alignment with organizational goals.
- Monitor client services project progress and make necessary adjustments to ensure timely completion.
- Provide regular updates and reports to senior management on client services project status.
- Identify and mitigate potential risks and issues that may impact client services project success.
- Foster a collaborative and productive work environment within the client services project team.
Qualifications & Requirements
Education
- Required: Bachelor's degree or similar/comparable qualification in Business Administration, Law/Legal Field, Information Systems, or a related field.
- Preferred: Master's degree or similar/comparable qualification in Business Administration or a related field.
Experience
- Required: Minimum of 5 years of experience in client services or a related field.
- Required: Experience in fast pace Agile environments and working within Highly Regulated projects.
- Preferred: Experience in leading client services project teams and managing client services projects.
- Preferred: Experience in Mass Claims, UK Class Actions, Claims Enquiries.
- Preferred: Law Firm Operations experience.
Skills
- Analytical Analysis
- Communication
- Customer Relationship Management (CRM)
- Customer Satisfaction
- End-to-End Project Management
- Leadership
- Outstanding Organizational Abilities
- Process Improvements
- Quality Assurance (QA)
- Strategic
- Team Leadership
Certifications
- Required: None.
- Preferred: Certified Client Services Project Manager (CCSPM) or equivalent certification.
Physical Requirements
- Ability to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.
Must be authorised to work in the United Kingdom for any employer.
Client Services Project Manager employer: Epiq Systems, Inc
At Epiq, we pride ourselves on being an exceptional employer that values integrity, relentless service, and collaboration. Our hybrid work model in London allows for flexibility while fostering a culture of growth and innovation, ensuring that you can thrive both professionally and personally. With ample opportunities for learning and development, you'll be empowered to make a meaningful impact in the legal sector while enjoying a supportive and inclusive work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Project Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Client Services Project Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching Epiq and understanding their values. Think about how your experience aligns with their focus on integrity and relentless service. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led projects, tackled challenges, and delivered results. This will show that you can thrive in fast-paced, Agile environments just like they need.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Epiq and contributing to their mission.
We think you need these skills to ace Client Services Project Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Services Project Manager role. Highlight your relevant experience in client services and project management, and don’t forget to mention any Agile or legal sector experience you have!
Showcase Your Leadership Skills:Since this role requires strong leadership, be sure to include examples of how you've successfully led teams in the past. We want to see how you foster collaboration and drive results, so share those stories!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Epiq Systems, Inc
✨Know Your Projects Inside Out
Before the interview, make sure you thoroughly understand the projects you've managed in the past. Be ready to discuss specific challenges you faced, how you led your team, and the outcomes. This will show your potential employer that you have the hands-on experience they’re looking for.
✨Demonstrate Your Leadership Style
As a Client Services Project Manager, your leadership skills are crucial. Prepare examples that highlight your ability to foster collaboration and motivate your team. Think about times when you successfully navigated conflicts or inspired your team to achieve project goals.
✨Align with Their Values
Epiq values integrity and relentless service. Research their company culture and be prepared to discuss how your personal values align with theirs. Share stories that reflect your commitment to client satisfaction and ethical decision-making.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in a fast-paced, regulated environment. Practice articulating your thought process and decision-making strategies. This will demonstrate your analytical abilities and readiness to tackle challenges head-on.
