Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and maintain computer systems for Epicor customers, resolving technical issues and mentoring junior team members.
- Company: Join Epicor, a dynamic tech company focused on innovation and collaboration.
- Benefits: Enjoy competitive pay, health benefits, remote work flexibility, and career development opportunities.
- Why this job: Make a real impact in a supportive environment while working with cutting-edge technology.
- Qualifications: 3+ years of experience in IT support and strong problem-solving skills required.
- Other info: Embrace a diverse and inclusive workplace with excellent growth potential.
The predicted salary is between 30000 - 42000 £ per year.
The Cloud Reliability Analyst supports and maintains organizational computer systems and peripherals for Epicor hosted customers. This includes deploying, repairing, maintaining, and upgrading all virtual and cloud servers and the implementation of new software and tools. Effectively provide first-hand support to end-users in identifying and resolving technical issues, also provides mentorship to junior members of the IT team and specialized technical assistance to other IT verticals.
Join our dynamic team in Bracknell or Peterborough! This is a full-time, permanent hybrid position, offering the perfect balance of three days in the office and two days working from home. Embrace the flexibility and be part of an innovative environment where your contributions truly matter.
Duties & Responsibilities- Perform analysis, diagnosis, and resolution of complex computer problems, and provide best-in-class customer support for our customer. Recommend and implement corrective solutions for end-users in person, and remote support for off-site users as needed.
- Install, configure, test, maintain, monitor, and troubleshoot hosted and cloud systems.
- Communicate and multi-task across departments and technologies, while maintaining an appropriate level of professionalism and aligned goals.
- Utilize corporate ticketing system to document and track incidents, requests, user interactions.
- Support Microsoft and Apple operating systems and related software; and Epicor proprietary and remote connectivity.
- Provides mentorship and training for new members of the hosting team.
- Help management design, improve, document, and implement IT processes.
- Experience supporting remote end users (external Customers)
- Experience in Azure, desktop support and MDM
- Ability to complete and maintain basic work and project records.
- Ability to work as part of a team.
- Ability to identify and seek needed information/research skills.
- Excellent written and oral communication skills.
- Advanced technical problem-solving skills.
- 3+ years applicable experience and demonstrated success/knowledge.
- High school diploma.
- Bachelor’s degree and or relevant technical certifications preferred.
At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.
Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.
Competitive Pay & Benefits- Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
- Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
- Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
- Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
- Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
- Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
- Global Mobility: Comprehensive support for international relocations and permanent residency processes.
Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer.
At Epicor, we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers' success and our growth as a business. We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future.
IT Support Analyst in Bracknell employer: EPIND Epicor India
Contact Detail:
EPIND Epicor India Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in Bracknell
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an IT Support Analyst role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and problem-solving abilities. Practice common interview questions related to cloud systems and customer support. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Don’t forget to showcase your mentorship skills! If you’ve trained or supported junior team members before, make sure to highlight that experience. It shows you’re not just a tech whiz but also a team player.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you on board!
We think you need these skills to ace IT Support Analyst in Bracknell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight relevant experience, especially in supporting remote end-users and working with cloud systems. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a great fit. Don’t forget to mention your problem-solving skills and any mentorship experience you have.
Show Off Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear and professional. We love candidates who can articulate their thoughts well, so keep it concise and to the point!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at EPIND Epicor India
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cloud systems, Microsoft and Apple operating systems, and any relevant software tools. Be ready to discuss your experience with Azure and desktop support, as well as how you've tackled complex technical issues in the past.
✨Show Off Your Problem-Solving Skills
During the interview, be prepared to share specific examples of how you've diagnosed and resolved technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your advanced problem-solving abilities.
✨Demonstrate Your Communication Skills
Since this role involves supporting end-users and collaborating across departments, practice explaining technical concepts in simple terms. You might even want to role-play common scenarios where you provide support to users, showcasing your ability to communicate effectively.
✨Emphasise Teamwork and Mentorship
Epicor values collaboration, so be sure to talk about your experiences working in teams and mentoring others. Share how you've contributed to team success and helped junior members grow, as this will resonate well with their company culture.