Services Admin Coordinator

Are you passionate about providing quality support and ensuring that everyone has a positive experience? Do you thrive in a dynamic environment where your organisational skills and attention to detail make a real impact? Epilepsy Action is looking for a dedicated Services Admin Coordinator to join our team!

As a Services Admin Coordinator, you will be the backbone of our services team, ensuring smooth operations, coordinating key activities, and supporting our mission to improve the lives of people affected by epilepsy.

• Work closely with services teams to create listings for virtual events to enable people to learn more about epilepsy.
• Create and amend webpages for our services.
• Arrange service users appointments and reschedule them as necessary in line with our service guidelines.
• Respond to enquiries via telephone and digital channels ensuring they are logged on our CRM.
• Utilise process mapping and IT skills to identify efficiencies across services.
• Support the gathering of service user feedback for evaluation purposes.
• Support with the marketing of services.
• Maintain our presence in national and regional directories.

This is a role where you'll make a positive difference behind the scenes, utilising your organisational skills and initiative to streamline processes.

• Organised and able to effectively prioritise across multiple tasks.
• Supportive with the ability to listen to the needs of the service delivery teams and provide solutions to ensure services are delivered effectively.
• Proactive, identifying opportunities to streamline processes.
• A good communicator and team player but also able to work independently.
• Skilled with IT and quick to pick up new software.
• Committed to delivering excellent service for internal and external stakeholders.

We want everyone in our community regardless of their backgrounds, identities, abilities, or circumstances, to feel valued and respected to participate fully. We know that inclusivity isn't about numbers; it's about embracing diversity and ensuring that everyone's voice is heard, needs are met, and contributions are acknowledged. We recognise that each person's experiences shape how they think and having diverse representation across the organisation is fundamental to achieving our ambitions. We actively encourage applications from people from all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We are proud to be a Disability Confident Leader and we are committed to interviewing disabled applicants who demonstrate through their application that they meet the essential criteria in the person specification. We want to support you to perform your best, so if you require any reasonable adjustments please let us know.

As we achieve the goals in our 2024 - 2030 strategy, we are excited to welcome you to our passionate, supportive and committed team. We understand the importance of a work‑life balance, and that's why we have a number of ways to support our people to achieve this. By operating a flexible and supportive approach, we empower people to work in a way that suits them while also meeting the needs of the charity.

If you are interested in building a career you can be proud of in an inclusive and ambitious organisation, we might have the role for you. At Epilepsy Action, we recognise the power of collaboration and teamwork, so our team members with hybrid contracts can expect to work a minimum of 40% at our office in Leeds. On average this is 2 days a week, normally on Mondays and Thursdays, for full‑time employees. The expectation to collaborate face‑to‑face is driven in part by your role and the activities you need to do which may vary from time to time, so you will need to work in a flexible way to help us create a world without limits for people with epilepsy.