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- Tasks: Support individuals with epilepsy by providing information and guidance through various communication channels.
- Company: Join Epilepsy Action, a supportive charity dedicated to creating a world without limits for people with epilepsy.
- Benefits: Enjoy a competitive salary, flexible working, and a focus on work-life balance.
- Other info: Opportunity for career growth and training provided for those new to epilepsy.
- Why this job: Make a real difference in people's lives every day while being part of a passionate team.
- Qualifications: Strong communication skills and experience in customer support roles are essential.
The predicted salary is between 26073 - 29346 £ per year.
Hours: Full-time (34.5 hours per week over 5 days)
Location: Hybrid working (40% working from the office in Leeds)
Salary: £26,073.23 - £29,345.65
Contract: Permanent
DBS: An enhanced check will be required
About us
At Epilepsy Action we are inclusive, ambitious, supportive, and committed to creating a world without limits for people with epilepsy. We understand the importance of a work life balance, and that’s why we have a number of ways to support our people to achieve this.
About the role
Do you love helping people feel heard, understood, and empowered? Do you thrive in a fast‑paced environment where every conversation has the potential to change someone’s day or even their life? If so, this could be your perfect next step. We’re building a brand-new Initial Contact team which will play a central role in our new Information and Support Hub.
As an Initial Contact Assessor, you will be the welcoming first point of contact for anyone reaching out for help, understanding, support or reassurance. You’ll be sharing information from our website, referring people to our other services (advice and support, peer support, family support, counselling) and signposting tools and resources or external support to ensure people with epilepsy get the right help at the right time.
What you will do
- Hold sensitive, structured assessments to understand each person’s situation, needs, and level of urgency.
- Respond compassionately across phone, email, webchat, social channels and webforms.
- Give clear, practical information and guidance, helping people understand their options.
- Signpost or refer to the right internal or external services, ensuring no one falls through the cracks.
- Spot safeguarding concerns early and elevate them swiftly and appropriately.
- Keep accurate, confidential records, contributing to meaningful insights and real impact.
- Work alongside our wider services team so every person receives joined‑up, high‑quality support.
- Play a key role in promoting our services, helping even more people get the help they need.
About you
We’re excited to meet people who bring energy, care, and curiosity to the role. You will thrive here if you are:
- A warm, confident communicator able to explain things clearly, calmly and sensitively.
- An excellent listener, skilled at putting people at ease and understanding what’s really going on.
- Empathetic, patient and non‑judgemental, especially when supporting people in distress.
- Experienced in customer‑facing or support roles, ideally across both phone and digital channels.
- Comfortable assessing needs, identifying risks and navigating next steps.
- Organised, focused and calm under pressure, even when juggling multiple enquiries.
- Digitally confident, with strong attention to detail and accurate record‑keeping.
- A team player, who also works well independently and takes initiative.
- Committed to safeguarding, confidentiality, and doing what’s right for each person.
Experience with long‑term conditions, disabilities or vulnerable groups is a bonus, but if you don’t yet know much about epilepsy, don’t worry. We’ll train you.
Closing Date: Monday 23rd February @ 9am
Informal Chat: Week commencing 2nd March 2026
Interviews: Week commencing 16th March 2026
Recruitment process: We believe that having an informal chat before the formal interview process allows us and you to have an open and honest conversation about the role, our organisation culture and what attracted you to apply.
Initial Contact Assessor in Leeds employer: Epilepsy Action
Contact Detail:
Epilepsy Action Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Initial Contact Assessor in Leeds
✨Tip Number 1
Get to know the company! Before your interview, dive into Epilepsy Action's mission and values. This will help you connect your experiences with their goals and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently, especially when discussing how you can support people in distress.
✨Tip Number 3
Be ready to share your stories! Think of specific examples from your past roles where you've made a positive impact. This will demonstrate your skills in empathy and communication, which are key for the Initial Contact Assessor role.
✨Tip Number 4
Don’t forget to ask questions! Prepare thoughtful questions about the team dynamics and the role itself. This shows your enthusiasm and helps you gauge if it's the right fit for you too. And remember, apply through our website for the best chance!
We think you need these skills to ace Initial Contact Assessor in Leeds
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for helping others and your enthusiasm for the role.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Initial Contact Assessor role. Mention specific examples that demonstrate your ability to communicate effectively and support people in need.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using straightforward language and keeping your points concise. This will help us quickly see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Epilepsy Action
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Initial Contact Assessor role. Familiarise yourself with the key responsibilities and how they align with Epilepsy Action's mission. This will help you articulate why you're a great fit and how you can contribute to their goals.
✨Showcase Your Communication Skills
As a warm and confident communicator, practice explaining complex information clearly and sensitively. During the interview, demonstrate your listening skills by engaging with the panel and responding thoughtfully to their questions. This will highlight your ability to connect with people in distress.
✨Prepare for Real-Life Scenarios
Expect to encounter situational questions that assess your ability to handle sensitive assessments and safeguarding concerns. Think of examples from your past experiences where you've successfully navigated similar situations, and be ready to discuss how you approached them.
✨Emphasise Teamwork and Flexibility
Epilepsy Action values collaboration, so be prepared to discuss your experience working in teams and how you adapt to different working environments. Share examples of how you've contributed to team success and how you can support the new Initial Contact team in creating a positive impact.